On-Site 2nd Line IT Support Specialist

Ernst & Young Advisory Services Sdn Bhd; Leeds; On-site; GBP 28,000 - 36,000; Full time

Job summary

EY is seeking a 2nd Line IT Support Specialist Associate to join the On-site Technology Support (OSTS) team in Leeds. The role focuses on resolving incidents, supporting Windows and Microsoft 365 in an enterprise setting, and interacting with customers across EY offices.

You will document actions in ServiceNow, manage hardware assets, and provide high quality escalations to global support where needed, while maintaining awareness of EY security policies and office-wide IT initiatives.

Qualifications

• Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
• ],
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Responsibilities

• Resolve incidents and requests related to end-user software, PC hardware, mobile tech, printers.
• ],
• CoT_job_summary_short
• COMPANY NAME: EY
• KEY POINTS: 2nd line IT support, onsite presence, EY enterprise technology
• job_summary_short
• <p>EY is seeking a 2nd Line IT Support Specialist Associate to join the On-site Technology Support (OSTS) team in Leeds. The role focuses on resolving incidents, supporting Windows and Microsoft 365 in an enterprise setting, and interacting with customers across EY offices.</p><p>You will document actions in ServiceNow, manage hardware assets, and provide high quality escalations to global support where needed, while maintaining awareness of EY security policies and office-wide IT initiatives. This position requires physical presence in EY offices and occasional travel to other EY locations.</p>
• contract_type
• fulltime
• location_type
• on site
• remote_scope
• null
• perks
• []
• stated_min
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• stated_max
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• salary_estimation_cot
• Senior 2nd Line IT Support Associate in Leeds: market rate roughly £28k–£36k gross annually.
• estimated_low
• 28000
• estimated_medium
• 32000
• estimated_high
• 36000
• currency
• GBP
• frequency
• yearly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
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• hiring_department_name
• On-site Technology Support (OSTS)
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• application_email_null

Skills

Windows & Microsoft 365

PC hardware

Communication skills

Multitasking & SLAs

Tools

ServiceNow

IP networking

ITIL

Mac support

Microsoft certifications

Job description

EY is seeking a 2nd Line IT Support Specialist Associate to join the On-site Technology Support (OSTS) team in Leeds. The role focuses on resolving incidents, supporting Windows and Microsoft 365 in an enterprise setting, and interacting with customers across EY offices.

You will document actions in ServiceNow, manage hardware assets, and provide high quality escalations to global support where needed, while maintaining awareness of EY security policies and office-wide IT initiatives.