On-Site 2nd Line IT Support Engineer

EY

Leeds

On-site

GBP 28,000 - 38,000

Full time

3 days ago

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Job summary

EY in Leeds is seeking a 2nd Line IT support specialist for On-site Technology Support (OSTS). You’ll be the face of EY Technology, resolving incidents, supporting Windows/M365, hardware and mobile devices, and ensuring excellent client service.

You'll work in a proactive, organised team, prioritising workloads, and communicating clearly with customers at all levels. Travel to other EY offices may be required; role requires physical presence in EY offices.

Qualifications

Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
Broad knowledge of PC hardware, mobile devices and peripherals.
Excellent written and verbal communication skills.
Exceptional customer service skills.
Well organised, ability to multitask, prioritise your workload and meet SLAs.

Responsibilities

Resolving incidents and requests associated with end user software, PC hardware, mobile technologies, printers.
Documenting actions on the ticket in ServiceNow and providing high quality escalations when needed.
Keeping customers informed on progress until the resolution is agreed.
Maintaining awareness of EY Information Security policies and processes.
Conference room support and AV equipment maintenance.
Assisting with projects including events, office moves or TechBars.