On-site 2nd Line IT Support Engineer – Leeds

EY UK; Leeds; On-site; GBP 28,000 - 42,000; Full time

Job summary

EY UK is seeking a 2nd Line IT support specialist for on-site technology support in our Leeds offices. You will handle end-user software, PC hardware, mobile devices and printers, documenting actions in ServiceNow and escalating when needed.

You will prioritise workload, communicate clearly with users at all levels, and contribute to secure, reliable EY technology services while occasionally supporting events and office moves.

Qualifications

• Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
• Broad knowledge of PC hardware, mobile devices and peripherals.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Well organised, ability to multitask, prioritise workload and meet SLAs.
• Microsoft or other relevant professional qualifications.
• ServiceNow experience or similar service management tool.
• Mac support experience will be advantageous.

Responsibilities

• Resolving incidents and requests for end-user software, PC hardware, mobile tech and printers.
• Documenting actions on tickets in ServiceNow and providing escalations as needed.
• Keeping customers informed on ticket progress until resolution.
• Maintaining awareness of EY technology/services to identify best outcomes.
• Travel to other EY offices as required.
• Provide on-site conference room and AV support when needed.

Skills

Windows/Microsoft 365

PC hardware

Mobile devices

Customer service

SLAs

Tools

ServiceNow

Job description

EY UK is seeking a 2nd Line IT support specialist for on-site technology support in our Leeds offices. You will handle end-user software, PC hardware, mobile devices and printers, documenting actions in ServiceNow and escalating when needed.

You will prioritise workload, communicate clearly with users at all levels, and contribute to secure, reliable EY technology services while occasionally supporting events and office moves.