Leeds 2nd Line IT Support Specialist — On-site Tech

Ernst & Young Advisory Services Sdn Bhd; Leeds; On-site; GBP 28,000 - 38,000; Full time

Job summary

EY Leeds is seeking a 2nd Line IT Support Specialist Associate to join the On-site Technology Support team. You will be the face of enterprise tech in the office, handling end-user incidents, hardware and software support, and ensuring reliable access to tools for EY colleagues.

The role requires proactive problem solving, strong communication, and the ability to work across teams, with opportunities to grow, travel to other EY locations, and contribute to service excellence.

Qualifications

• Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
• Broad knowledge of PC hardware, mobile devices and peripherals.
• Excellent written and verbal communication skills.
• Well organised, able to multitask, prioritise workload and meet SLAs.

Responsibilities

• Resolve incidents and requests related to end-user software, PC hardware, mobile tech, printers.
• Document actions in ServiceNow with diagnostic steps and resolutions; escalate when needed.
• Keep customers informed on ticket progress until resolution.
• Maintain broad understanding of EY technology and offerings to identify best outcomes.
• Record asset assignments accurately and manage hardware assets.
• Adhere to EY information security policies and processes.
• Provide conference room support and manage AV equipment and meeting rooms.
• Assist with projects, events, office moves, and TechBars.
• Assist with PC builds and configuration; remote hands for comms rooms.

Skills

Windows support

Microsoft 365

PC hardware knowledge

Excellent communication

IP networking concepts

Mac support experience

ITIL awareness

ServiceNow

Tools

ServiceNow

Job description

EY Leeds is seeking a 2nd Line IT Support Specialist Associate to join the On-site Technology Support team. You will be the face of enterprise tech in the office, handling end-user incidents, hardware and software support, and ensuring reliable access to tools for EY colleagues.

The role requires proactive problem solving, strong communication, and the ability to work across teams, with opportunities to grow, travel to other EY locations, and contribute to service excellence.