On-Site 1st-Line IT Support Technician

Converge; West Midlands; Presencial; GBP 22 000 - 30 000; Tempo integral

Resumo da oferta

Converge Technology Solutions UK is seeking a customer-focused 1st Line Support Agent to join our Technology & Services team on-site. You will provide on-site IT support for end users, handle incidents and service requests, and work with hardware, software and infrastructure technologies to maintain top-tier customer service.

You will support Microsoft Windows environments and MS 365 apps, assist with onboarding/offboarding and coordinate with third-party suppliers to resolve issues,

Qualificações

• GCSE Mathematics and English (or equivalent).
• Previous IT support experience within a service desk or customer-facing environment.
• Knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications.
• Excellent communication and interpersonal skills.
• Full UK driving licence.

Responsabilidades

• Provide 1st line technical support for hardware, software and IT service issues.
• Diagnose and resolve incidents, service requests and technical problems within agreed service levels.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Set up, configure and deploy laptops, desktops, mobile devices and peripherals.
• Manage user accounts, permissions and access requests.
• Support onboarding and offboarding activities, including equipment provisioning.
• Maintain IT asset records and equipment inventories.
• Escalate complex issues to appropriate support teams when required.
• Liaise with third-party suppliers to assist with issue resolution.
• Assist with system upgrades, technology deployments and project work.
• Ensure all support activities are accurately recorded within the service management platform.
• Adhere to company policies, security standards and compliance requirements.
• Support continuous improvement initiatives and deliver a high standard of customer service.

Conhecimentos

1st/2nd Line Support

Troubleshooting

Microsoft Windows

Microsoft 365

Customer service

Communication

Prioritisation

Organisational skills

Formação académica

GCSE Maths & English

Ferramentas

Active Directory

Ticketing systems

Networking basics

MS 365 admin tools

Descrição da oferta de emprego

Converge Technology Solutions UK is seeking a customer-focused 1st Line Support Agent to join our Technology & Services team on-site. You will provide on-site IT support for end users, handle incidents and service requests, and work with hardware, software and infrastructure technologies to maintain top-tier customer service.

You will support Microsoft Windows environments and MS 365 apps, assist with onboarding/offboarding and coordinate with third-party suppliers to resolve issues,