On Call Officer

Focus Care Link; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A care service provider in Greater London is seeking an On Call Officer to coordinate out-of-hours care delivery. This role involves promoting user welfare, supervising staff, and ensuring compliance with service standards. Ideal candidates will possess leadership and communication skills, RQF Diploma level 3 or above, and experience in a supervisory role. The position offers flexible work from home with occasional requirements to work on-site. Applications are due by June 1, 2025.

Qualifications

• Good English – Written and verbal skills required.
• Must hold RQF Diploma level 3 and above.
• Supervisory or management qualification preferred.

Responsibilities

• Organise and coordinate care delivery during out of hours.
• Ensure timely delivery of care services to users.
• Promote service users' welfare and supervise staff.

Skills

Proficient written skills

Leadership skills

Communication skills

Problem-solving skills

Knowledge of rota planning

Education

RQF Diploma level 3 and above

Supervisory or management qualification

Job description

Job Title

On Call Officer

Reporting

On Call Officer Reports to: (Direct manager)

Location

Your home but you may be required to work from Focus Care Link premises at the discretion of the company and with appropriate notice if required.

Working Hours

• Monday to Friday, 5pm-10pm & Tuesday to Friday 7am-9am
• Friday 5pm-10pm, weekends 7am-10pm & Monday 7am-9am
• Bank Holidays 7am-10pm

Responsibilities and Duties of the Job Role

• Organise and co‑ordinate care delivery during out of hour office in accordance with current best practices, policy and procedures, legislations and regulations under the direction of the Manager.
• Ensure that the care service is delivered to Service Users at the specified times and durations according to individual agreements and contract standards.
• Promote and safeguard the welfare of Service Users, keeping them at the heart of care delivery.
• Supervise staff and ensure efficient running of Focus Care Link.
• Ensure all service user calls are reported in a timely manner and are recorded accurately.
• Monitor and conduct supervision with care workers who do not comply with the logging‑in system.
• Provide the Service Manager with reports as required and participate in team meetings.
• Assist with call monitoring to achieve 95%–100% compliance.
• Communicate effectively, proactively resolving issues before they arise.
• Develop effective working relationships with other Focus Care Link employees.
• Support effective resolution of team conflicts and work cooperatively with multidisciplinary teams.
• Seek opportunities for personal and professional growth.
• Promote a positive image for People and employees of Focus Care Link.

Qualifications

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Good English – Written and verbal

RQF Diploma level 3 and above

Supervisory or management qualification

Key Skills

• Proficient written skills and maintain all Care Plans / care records in accordance with company policy.
• Leadership skills – induct and orientate new employees, organise supervision and appraisals.
• Communication skills – build rapport with Service Users, communicate with families, maintain excellent telephone manner.
• Problem‑solving skills – adapt quickly, manage travel delays, minimise impact on Service Users.
• Knowledge of rota planning and staff allocation.

Previous Experience

• Previous experience of working in a similar environment.
• Previous experience of working in a similar supervisory role.
• Experience of working with Service Users, particularly those requiring additional support, and knowledge of rota planning ensuring adequate staff on duty.

Values and Commitment to Equality

Focus Care Link is committed to equality and diversity, delivers culturally sensitive services, and values every individual.

Contact & Application

Applications will be reviewed on 1st June 2025; all applications will be protected in line with GDPR.