Omnichannel Operations Specialist

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion group seeks an Omnichannel Operations Specialist in London. This role involves overseeing ecommerce, warehouse, and store operations, ensuring timely order fulfillment and effective stock management. The ideal candidate will excel in teamwork and problem solving, with a preference for Italian language skills.

Qualifications

• Italian language preferred but not required.

Responsibilities

• Ensure timely order fulfillment and coordinate stock in DC.
• Manage warehouse operations and staff development.
• Support daily store activities and resolve stock discrepancies.

Skills

Teamwork

Problem Solving

Stress Management

Priorities Management

Job description

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Omnichannel Operations Specialist, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

ABOUT MAX MARA

An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.

Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.

Job Title : Omnichannel Operations Analyst

ECOMMERCE OPERATIONS

• Ensure orders are fulfilled timely and meet required standards.
• Monitor and coordinate DC's incoming stock.
• Liaise with Customer Service and the Ecommerce team to provide fast and tailored solutions to customers’ issues.
• Maintain the ecommerce platform in a tidy and orderly manner.
• Ensure supplies are sufficient for the business and correctly distributed to different channels (e-commerce, retail, wholesale, outlet).
• Serve as point of reference for last-mile carriers used for Max Mara Digital distribution.
• Train, support, and coordinate staff in daily activities (shipping, returns processing, stock handling).

WAREHOUSE OPERATIONS

• Liaise with warehouse staff to manage stock: receipt, storage, retrieval, and timely delivery of goods.
• Plan, organize, and control overall warehouse operations.
• Set targets for improvement.
• Manage staff development through internal/on-job training.
• Implement cost-efficient principles to meet company budgets in warehouse activities.

STORES OPERATIONS

• Support seasonal activities like inventories, relabeling, End Of Season returns.
• Support daily activities such as B2C / B2E, goods receiving, and transferring.
• Investigate and resolve shortages, overages, discrepancies in incoming stock.
• Provide packaging/hardware according to store needs.
• Ensure stores recall new stock promptly.
• Ensure staff follow procedures and are properly trained.

IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL

• Build a local suppliers network for networks and hardware, respecting budgets, to localize procurement.
• Ensure networks, hardware, and IT infrastructure are up-to-date, efficient, and support business operations.
• Manage store tickets, organize/distribute based on priorities and SLAs.

Competence and skills

• Teamwork
• Problem Solving
• Stress management and pressure handling
• Priorities Management
• Italian language preferred but not required