Omnichannel Operations Specialist

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion brand is seeking an Omnichannel Operations Analyst based in Slough. The role involves overseeing e-commerce operations, managing warehouse logistics, and supporting store activities, all aimed at ensuring seamless customer experience across various sales channels. Candidates should possess strong teamwork and problem-solving skills and may benefit from knowledge of the Italian language.

Qualifications

• Proficiency in teamwork and problem-solving.
• Ability to manage stress and prioritize tasks effectively.
• Italian language skills are preferred but not essential.

Responsibilities

• Ensure timely order fulfillment and coordinate stock management.
• Manage warehouse operations and oversee staff training.
• Support store activities and maintain IT infrastructure.

Skills

Teamwork

Problem Solving

Stress and Pressure Management

Priorities Management

Italian language preferred

Job description

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Omnichannel Operations Specialist, Slough

Client:

Location: Slough, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

ABOUT MAX MARA

An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.

Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.

Job Title: Omnichannel Operations Analyst

ECOMMERCE OPERATIONS

• Ensure timely order fulfillment meeting required standards
• Monitor and coordinate DC's incoming stock
• Collaborate with Customer Service and Ecommerce team to resolve customer issues efficiently
• Maintain an organized and tidy ecommerce platform
• Manage supply levels across channels (e-commerce, retail, wholesale, outlet)
• Serve as point of contact for last-mile carriers for digital distribution
• Train, support, and coordinate staff in daily operations (shipping, returns, stock handling)

WAREHOUSE OPERATIONS

• Coordinate with warehouse staff on stock receipt, storage, retrieval, and delivery
• Plan and control overall warehouse operations
• Set targets for improvement and manage staff development through training
• Implement cost-efficient procedures aligning with company budgets

STORES OPERATIONS

• Support seasonal activities such as inventories and returns
• Assist in daily store activities like goods receiving and transferring
• Investigate stock discrepancies
• Provide packaging and hardware for stores
• Ensure timely stock recall and staff adherence to procedures

IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL

• Build a local suppliers network for networks and hardware, respecting budgets
• Maintain up-to-date and efficient IT infrastructure across stores, warehouses, and head office
• Manage support tickets based on business priorities and SLAs

Competencies and Skills

• Teamwork
• Problem Solving
• Stress and Pressure Management
• Priorities Management
• Italian language preferred but not required