Office Support & Client Services Coordinator

Maritime Financial Group; Scarborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Maritime Financial Group in Scarborough, United Kingdom, is seeking an organized office administrator to maintain stationery levels and file room, and prepare mail for courier collection. You will also help promote the Group’s products and services to clients and ensure client satisfaction for each transaction.

Responsibilities include handling telephone queries, supporting team leaders, and providing timely feedback on service issues.

Qualifications

• Minimum 5 CSEC passes inclusive of Grade 1 or 2 in Mathematics and English A.
• 8 CAPE passes (full certificate) or an equivalent diploma or professional certificate
• Experience in Customer or Client Service
• Police certificate of character not older than 6 months from the date of stamp

Responsibilities

• Timely requisition of all stationery and office supplies.
• Preparation of mails to be collected by courier.
• Markets our Group’s products and services to clients.
• Ensures that each transaction is fully completed to the client’s satisfaction.
• Telephone services – handling queries, relaying messages.
• Contributes to the establishment of teamwork and team spirit.
• Provides timely feedback to the company regarding service failures or client’s concerns.
• Assists in projects that may be planned from time to time.
• Provides support services to the Team Leader as required.

Skills

Customer service

Education

5 CSEC passes including Mathematics & English A

8 CAPE passes (full certificate) or equivalent diploma/certificate

Job description

Maritime Financial Group in Scarborough, United Kingdom, is seeking an organized office administrator to maintain stationery levels and file room, and prepare mail for courier collection. You will also help promote the Group’s products and services to clients and ensure client satisfaction for each transaction.

Responsibilities include handling telephone queries, supporting team leaders, and providing timely feedback on service issues.