Office Services Operator

Williams Lea; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea in London is seeking an Office Services Operator to deliver print and mail room services, support colleagues, and help meet deadlines with a high standard of customer service.

The role is full-time, permanent, on-site in London (EC4M), 37.5 hours weekly, with rotating shifts and a 1-hour unpaid break; benefits include a comprehensive package and salary of £27,000 per annum.

Qualifications

• Proficient in MS Word and Excel.
• Strong customer service orientation.
• Able to work well in a team and adapt to shifting priorities.

Responsibilities

• Scan, print and copy documents to high quality standards.
• Deal with incoming and outgoing post and couriers.
• Support stationery and stock management; assist with rePRO and mail room tasks.
• Build relationships with clients and manage expectations.

Skills

Microsoft Word

Microsoft Excel

Customer service

Team player

Job description

Salary: £27,000 per annum plus company benefits Location: London, EC4M Contract: Permanent, Full Time Shifts: 37.5 hours per week, Monday to Friday on rotational shifts of 8.00am to 4.30pm and 10.00am to 6.30pm with 1 hour unpaid break. Work Model: Fully Onsite

Williams Lea seeks an Office Services Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Office Services Operator is to provide professional office services, print and mail room service to all employees and contractors. You will assist the client to meet deadlines and produce a high standard of work, putting the customer first and foremost, demonstrating excellent customer service skills while helping to run an efficient service.

Key responsibilities

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
• Deal with incoming post.
• Sort and scan everything and e-mail to the relevant departments.
• Deal with outgoing post by Franking/Royal Mail click and crop.
• Book couriers and deal with incoming couriers quickly and efficiently.
• Build relationship with clients and manage their perceptions and expectations.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Comply with departmental procedures.
• Assist with stationery.
• Check and stock cupboards, record items that need ordering.

Personal attributes

• A willing and enthusiastic attitude.
• Strong PC skills with knowledge of Microsoft Word and Excel.
• Previous Post room and Reprographics experience would be preferable but not essential.
• Good customer service skills.
• Able to think outside the box and make decisions if required in the absence of the Senior Operator.
• Able to handle difficult situations well and to act appropriately.
• Display an adaptable and flexible approach.
• Team player – not only within the team but happy to help out wherever required to get the job done.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes
• retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.