Office Services Manager

Seven Investment Management; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Seven Investment Management is seeking an Office Services Manager to lead the London Office Services team across City locations (Angel Court and Moorgate). You will ensure consistent delivery of workplace, facilities, front-of-house, and employee experience, while supporting health, safety and compliance initiatives.

You will manage the Office Services Lead and Office Experience Lead, driving service standards, cost control, and continuous improvement in a fast-paced financial services

Qualifications

• Experience managing office services, workplace, facilities or similar operational support.
• Proven ability to lead, coach and develop teams.
• Strong written and verbal communication skills across stakeholders.
• Experience managing budgets, contracts and supplier performance.

Responsibilities

• Lead and develop the London Office Services team with clear objectives and service standards.
• Manage performance through feedback, reviews and coaching.
• Oversee delivery of workplace, facilities, and front-of-house services across London locations.
• Ensure offices are well maintained, resourced and professionally presented.
• Coordinate safety, compliance and business continuity activities across sites.
• Manage relationships with landlords, building teams, contractors and service providers.

Skills

Office services

People leadership

Communication skills

MS Office

Prioritisation

Multi-site experience

Education

Health & safety qualification

Facilities management training

First Aid / Fire Marshal training

Tools

MS Office

Job description

Purpose
The Office Services Manager leads the consistent, professional delivery of office services across the London locations. The role is responsible for workplace operations, facilities services, front-of-house activities, and the employee and visitor experience.

The role manages the Office Services Lead and Office Experience Lead, providing effective oversight while empowering them to lead day-to-day delivery. Working closely with the Group Real Estate & Facilities Manager, the role supports wider property, workplace, health and safety initiatives and helps develop a consistent, efficient and scalable operating model.

Responsibilities

• Lead, develop and support the London Office Services team, setting clear objectives, priorities, service standards and resource plans.
• Manage performance through regular feedback, development reviews and coaching, fostering accountability, collaboration, and high performance.
• Empower the Office Services Lead and Office Experience Lead to manage day-to-day delivery, while ensuring effective cover, oversight and escalation support.
• Oversee the consistent delivery of workplace, facilities, office and front-of-house services across the London locations, monitoring service standards and the employee and visitor experience.
• Ensure the offices are well maintained, appropriately resourced and professionally presented for employees, clients and visitors.
• Resolve operational issues promptly and maintain effective arrangements for business continuity, emergency response, and team cover.
• Support the Group Real Estate & Facilities Manager with health, safety and compliance activities across the London offices.
• Coordinate inspections, risk assessments, statutory servicing and compliance checks; maintain accurate records and monitor remedial actions.
• Manage relationships with landlords, building teams, contractors and service providers, including supplier and contract performance.
• Manage relationships with landlords, building management teams, contractors and service providers, including oversight of supplier and contract performance.
• Monitor budgets and expenditure, validate invoices, report cost pressures, and identify opportunities to improve value for money.
• Develop and embed clear procedures, service standards and consistent ways of working, maintaining records that support governance and audit readiness.
• Prepare operational updates, management of information and service reports, using data, feedback, and insight to drive continuous improvement.
• Act as the senior Office Services contact, escalating significant operational, safety, compliance, service or cost risks as appropriate

About You

Knowledge

• A sound understanding of workplace health and safety responsibilities and operational risk management.
• Knowledge of facilities services, workplace maintenance, contractor management, and supplier performance.
• An understanding of budget control, purchasing, invoice validation and approval processes.
• Knowledge of governance, service standards, business continuity, and continuous improvement in an operational environment.

Qualifications

• An IOSH, NEBOSH or equivalent health and safety qualification is desirable.
• Facilities management training or a relevant professional qualification is desirable.
• First Aid and Fire Marshal training, or a willingness to complete the required training.

Skills and other relevant information

• Experience managing office services, workplace, facilities or a comparable operational support function.
• Demonstrable experience of leading, coaching and developing employees.
• Ability to manage competing priorities in a busy, service-focused environment.
• Experience developing procedures, embedding service standards, and supporting continuous improvement.
• Strong written and verbal communication skills, including experience of preparing management information and reports.
• Strong Microsoft Office skills.
• Experience supporting multiple locations, office moves, refurbishments, or workplace change projects is desirable.
• Experience in financial services, another regulated environment or supporting sustainability initiatives is desirable.
• This London-based role requires a presence across 1 Angel Court and 4 Moorgate five days a week.
• Flexibility may be required to support planned works, incidents, office moves or projects outside normal working hours.
• Occasional travel to other office locations may be required.