Office Manager (Maternity Cover)

NHS; Bolton; On-site; GBP 30,000 - 45,000; Full time

Job summary

NHS recherche un leader confiant pour superviser l'équipe de réception et les opérations quotidiennes de sa clinique à Bolton. En tant que Clinic & Office Manager, vous serez responsable de la gestion d'une équipe, de l'administration, de la conformité et de l'engagement client, tout en gérant les activités de marketing et de promotion. Ce rôle offre une opportunité de faire une contribution significative à un environnement dynamique de soins de santé.

Qualifications

• Expérience dans la gestion d'une équipe et des opérations au sein de services de santé.
• Compétences en administration financière et en réconciliation.
• Compréhension des réglementations de confidentialité et de gouvernance de l'information.

Responsibilities

• Gérer l'équipe d'accueil et les opérations cliniques au quotidien.
• Superviser la planification des Rota et la gestion des performances.
• Assurer la conformité avec les politiques et les exigences réglementaires.

Skills

Leadership

Communication

Problem Solving

Project Management

Creativity

Education

Management qualification or equivalent experience

Job description

We are looking for a confident and experienced leader to oversee the reception team and daily operations of our Bolton clinic. This key role ensures the smooth running of both ABL Health and Laserase, managing the building facilities, reception services, and administration. This role requires a strategic thinker with excellent leadership, communication, and problem-solving skills to oversee reception services, clinic coordination, and building management.

The role includes providing cover for occasional evenings and weekends as required, including during periods of receptionist absence due to annual leave or sickness.

Main duties of the job

As the Clinic & Office Manager, you will play a key leadership role in overseeing the day-to-day operations of the Bolton office, ensuring a welcoming, professional, and efficient environment for clients, visitors, and staff. You will manage a small team of reception and clinic staff, handling rota planning, performance oversight, and ensuring cover for holidays and sickness. Responsibilities include reception and customer service, responding to all communication channels (phone, email, social media, and in-person), managing appointment bookings, and supporting seamless service delivery. You will also oversee stock control, facilities management, and financial administration, including petty cash, clinic payments, and reconciliation tasks in line with company policies. A key part of the role involves ensuring compliance with policies, health and safety, and regulatory requirements, including CQC support. You will lead the clinics marketing and promotional activities, managing the website and all social media platforms (Facebook, Instagram, etc.) with engaging content and campaigns to increase brand visibility and client engagement. Strategic development is also key youll identify opportunities for service improvement, proactively resolve issues, and drive a high-quality client experience. As a keyholder, youll be responsible for opening and securing the premises, helping ensure smooth clinic operations throughout.

About us

ABL is an exciting fast-paced, growingcommunity health organisation. As an experienced, CQC registered, provider ofcommunity health services, we are passionate about delivering evidence based,innovative, effective and relevant health care services in partnership withindividuals, communities and stakeholders.

Job responsibilities

Main Duties and Responsibilities:

Team Leadership Manage a small reception and cleaning team to maintain a welcomingand efficient environment.

Clinic Operations Oversee the day-to-day functioning of the clinic, ensuring seamlessservice delivery.

Reception & Customer Service Handle enquiries, welcome visitors, and supportclients in a professional and friendly manner.

Stock & Facilities Management Monitor and replenish clinic supplies, manageutilities, and coordinate cleaning schedules.

Financial Administration Support financial reconciliation andadministrative tasks in line with company policies.

Regulatory Compliance Assist with CQC preparation, policy updates, andrecord maintenance under clinical guidance.

Marketing & Promotion Manage social media and content creation topromote clinic services.

Keyholder Responsibilities Ensure the building is securely opened andclosed each day.

Clinic& Office Management Ensure the smooth and secureoperation of the Bolton office, maintaining a welcoming environment forclients, visitors, and partners.

ClientEngagement & Enquiries Handle all communicationchannels (phone, email, website, social media, and in-person), providingaccurate information on Laserase and ABL Health services.

AppointmentCoordination Oversee and support the booking of appointments, ensuring staffavailability and efficient service delivery.

TeamLeadership Manage reception and clinic staff, including rota planning, holiday& sickness cover, stock control, meetings, and performance oversight.

FinancialAdministration Handle clinic payments, pettycash, banking, and company credit card reconciliation in line with policies.

Compliance& Safety Maintain clinic policies, procedures, and health & safetyrecords, ensuring compliance with local regulations.

Marketing& Client Engagement Update the Laserase website,enhance service accessibility, and optimize enquiry-to-consultationconversions. As part of the role, you will be responsible for managingLaserases social media presence across all platforms, including Facebook andInstagram. This includes creating engaging content, scheduling regular posts,responding to comments and messages, and helping to grow and maintain an activeonline community. You will play a key role in promoting the clinics services,sharing updates and campaigns, and ensuring our brand voice is consistent andprofessional across all digital channels. Experience with social media toolsand a creative approach to digital engagement would be highly beneficial.

StrategicDevelopment Identify opportunities for service improvements, proactivelysolving challenges and enhancing client experiences.

WhatWere Looking For:

Resultsdriven mindset You strive to exceed targetsand continuously improve service delivery.

Problemsolving skills You identify challenges,analyse root causes, and implement effective solutions.

Criticalthinking You take a structured, logical approach to organizing work andplanning clinics.

Strongleadership You inspire and support your team, ensuring a positive andefficient work environment.

Excellentcommunication skills You confidently engage withstaff, clients, and stakeholders.

Projectmanagement expertise You manage tasks effectively,track progress, and drive initiatives forward.

Creativity& innovation You bring fresh ideas toenhance client experiences and service accessibility.

Thisis a fantastic opportunity for a motivated and hands-on leader to make ameaningful impact in a dynamic healthcare setting.

OurValues:

Thepost holder will be expected to operate in line with our workplace values whichare:

PeoplePowered

Bold

Effective

Thoughtful

Person Specification

Qualifications

• Management qualification or equivalent experience managing a team and achieving agreed outcomes

Experience

• Experience ofworking in reception/administrationin Healthcare Services
• Clinic management - with an understanding of the importance of confidentiality and record keeping
• Demonstrate ability to prioritise workstreams
• Clear understanding and experience of Confidentiality and Information Governance
• Report writing skills - to assess and evidence progress
• Financial administration and reconciliation experience.