Customer Success Specialist

JR United Kingdom; Bolton; Remote; GBP 30,000 - 45,000; Full time

Job summary

Ascertia, a leader in PKI and electronic signature solutions, is hiring a Customer Success Specialist in Bolton. The role involves post-sales technical support, customer satisfaction, and collaboration with engineering to enhance product offerings. Successful candidates will receive competitive compensation and benefits along with training opportunities.

Benefits

25 days holiday plus 3 days at Christmas

8% employer pension scheme

Private medical cover

Death-in-service insurance

Flexible working hours

Qualifications

• Experience with installing Windows and Linux operating systems.
• Familiarity with cloud services and databases.
• Ability to translate technical concepts into layman's terms.

Responsibilities

• Support post-sales activities with new customers.
• Manage customer feedback and advocate for product improvements.
• Conduct technical presentations and lead solution deployments.

Skills

Customer Satisfaction

Communication

Technical Support

Problem Solving

Education

Relevant technical degree

Tools

Microsoft Azure

Operating Systems

Databases

Job description

Social network you want to login/join with:

Customer Success Specialist, Bolton, Greater Manchester

Client: Ascertia

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Ascertia is a global leader in PKI and high-trust electronic signature solutions. The company designs and develops software products in-house and sells these globally, mainly through local reseller partners. Ascertia has experienced solid revenue growth and is hiring several new team members to drive more sales and continue this growth. This opportunity provides a great platform for the successful candidate to develop skills and work with a talented team to achieve global success.

A Customer Success Specialist is responsible for post-sales activities with new customers. You’ll translate technical information into understandable terms, resolve technical issues, add new features, and collaborate with the engineering team. As the first contact after initial sales, you’ll ensure customer satisfaction and product performance.

We expect a successful Customer Success Specialist to listen to customer and partner concerns, rephrase these concerns, and work with engineering to improve our products and services. The role advocates for both customers and the business.

This is a technical role; experience with installing operating systems (Windows and Linux), databases, and cloud services like Microsoft Azure is preferred. Whether you are a recent graduate or transitioning into a technical role, we provide comprehensive training to support your success.

• Support the sales team and partners in technical qualification and evaluation.
• Assist with tender responses and create technical solution proposals.
• Conduct technical presentations, whiteboard sessions, and product demonstrations.
• Lead Proof of Concepts (POCs) and solution deployments, coordinating with other teams.
• Create and improve project templates and manage customer projects and POCs.
• Guide customers through installations, configurations, and solution validation.
• Communicate product updates and plan seamless upgrades.
• Support routine maintenance and upgrade processes.
• Manage support requests with prioritization and clear communication.
• Provide training to customers and partners as needed.
• Document and log client enhancement requests.
• Collaborate on updating architecture guides, training materials, and other documentation.
• Host scheduled calls and remote sessions with key accounts.
• Learn about Ascertia’s products, PKI, and regulations like EU eIDAS and GDPR.

Teamwork, communication, and feedback

• Work collaboratively with other departments and support teams.
• Identify product improvement areas and provide feedback to leadership.
• Suggest product enhancements for easier deployment and higher resilience.

Flexibility is required to work when and where needed, ensuring high standards of presentation and customer satisfaction. The role demands good self-discipline and time management, with remote work and occasional travel. A friendly, helpful manner is essential.

Job Offer

Competitive salary with bonuses based on performance. Benefits include 25 days holiday plus 3 days at Christmas, an 8% employer and 5%+ employee SIPP pension, private medical cover, and 4x base salary death-in-service insurance. Business expenses are reimbursed. The role is home/remote-based with occasional travel within the UK and abroad. Normal hours are 09:00-17:30, with flexibility for different time zones.

Why work for Ascertia?

Ascertia develops high-trust PKI and electronic signature solutions, selling globally through direct and partner channels. Recognized by industry leaders and rated highly by Gartner, Ascertia values strong relationships with partners, customers, and colleagues. We are a friendly team focused on delivering innovative, compliant solutions.

Product Information

Since 2001, Ascertia has been a leader in digital signatures, timestamping, and certificate validation. Our two main products:

SigningHub: A comprehensive signing solution for workflow documents, available on-premise, private cloud, or public cloud. More info at www.signinghub.com

ADSS Server: An advanced PKI framework supporting qualified and AATL certificates, key management, signing, and long-term verification. Modular licensing options available.