Office Manager

Sapphire Services; Ipswich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Full-time position

40-hour week

Job summary

Sapphire Cooling Services is seeking an experienced Office Manager to join its team in Ipswich. This is a fully office-based, hands-on role for someone who likes being at the centre of a business.

You will oversee day-to-day office and administrative functions, report to the Operations Director and support the Back Office Team while coordinating with Service Coordination, Administration and Sales. Maintain accurate records, drive process improvements, and help prepare for audits to ensure smooth

Qualifications

• Previous office or operations management experience.
• Experience managing and supporting a team.
• Strong communication and organisational skills.
• The ability to juggle competing priorities.
• Excellent attention to detail.
• Good commercial and operational awareness.

Responsibilities

• Manage and support the Back Office Team, Service Coordinator and Administrator.
• Organise workloads, priorities and daily office activity.
• Keep communication flowing between Sales, Service and Operations.
• Monitor workflows and help ensure activities progress on time.
• Support the Operations Director with day-to-day operational matters.
• Maintain accurate business records, systems and documentation.
• Coordinate compliance and ISO activities.
• Help prepare for internal and external audits.
• Track actions, improvements and process changes through to completion.
• Support customer requirements and response times.
• Look for practical ways to improve efficiency across the office.

Skills

Office management

Team leadership

Communication skills

Organisational skills

Attention to detail

Commercial awareness

Tools

Atlas

JobLogic

Job description

Office Manager - competitive package depending on experience - Ipswich

Are you the person who naturally keeps a busy office organised, focused and moving forward? Do you enjoy bringing teams together, improving the way things work and making sure nothing slips through the cracks?

Sapphire Cooling Services is looking for an experienced Office Manager to join its team. This is a fully office based, hands-on role for someone who likes being at the centre of a business.

The role

In this role, you will oversee the day-to-day office and administrative functions. Reporting to the Operations Director, you will manage and support the Back Office Team while working closely with Service Coordination, Administration and Sales.

A big part of the role is making sure everyone has the information and support they need to do their jobs effectively. You will spot where processes could work better, help resolve issues and keep activity moving across the business.

Key Responsibilities

• Manage and support the Back Office Team, Service Coordinator and Administrator.
• Organise workloads, priorities and daily office activity.
• Keep communication flowing between Sales, Service and Operations.
• Monitor workflows and help ensure activities progress on time.
• Support the Operations Director with day-to-day operational matters.
• Maintain accurate business records, systems and documentation.
• Coordinate compliance and ISO activities.
• Help prepare for internal and external audits.
• Track actions, improvements and process changes through to completion.
• Support customer requirements and response times.
• Look for practical ways to improve efficiency across the office.

About our company

At Sapphire Cooling Services, the office team plays an important part in keeping customer, sales and service activity connected.

The Benefits

• Full-time, 40-hour working week.
• Varied role with responsibility across people, processes, operations and compliance.

The person

We are looking for someone who is organised, approachable and comfortable taking ownership.

You will ideally have:

• Previous office or operations management experience.
• Experience managing and supporting a team.
• Strong communication and organisational skills.
• The ability to juggle competing priorities.
• Excellent attention to detail.
• Good commercial and operational awareness.

Experience within engineering, HVAC or facilities management would be useful, as would experience with Atlas, JobLogic or similar systems.