Office Manager

Eurofins USA BioPharma Services; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance services firm in Castleford is looking for an experienced Office Manager to oversee daily administrative operations at their laboratory. This full-time position involves managing communications, supervising staff, and maintaining crucial records. The ideal candidate is proactive and organized, with a strong customer service focus. You will play a key role in supporting both operational and sales teams to maximize service delivery and ensure effective cross-selling. Competitive salary and benefits offered.

Benefits

Competitive package

Good pension provision

Training and development opportunities

Five weeks of annual leave plus bank holidays

Qualifications

• Experience in an administrative role, preferably in a laboratory or relevant environment.
• Ability to manage multiple tasks and priorities effectively.
• Strong communication skills, both verbal and written.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPI's.
• Manage data input to company CRM related to deliverables and workflow.
• Supervise part-time administrative support staff.

Skills

Proactive and organized

IT skills

Customer service

Tools

HubSpot

Job description

Company Description

Office Manager

Eurofins Electrical & Electronic UK Ltd is looking to recruit a proactive and organised Office Manager for our Castleford laboratory (Postcode WF10 5QA). In this role, you will work alongside our operational and sales teams and be responsible for all day-to-day administrative support.

You will support the operational team and other stakeholders as we deliver excellent customer service, build relationships, and maximise opportunities to cross-sell and deliver our services.

Reporting to the Laboratory Business Manager, you will work with the test engineers and the sales team, supporting our customers as they look to design, develop and deliver compliant products to market.

As Office Manager, you will be responsible for a diverse range of general administrative and financial tasks associated with the laboratory. Key responsibilities include:

• Act as the first point of contact for all incoming calls
• Maintain records and monitor business KPI's
• Manage data input to company CRM (HubSpot) related to the delivery of our services and chasing workflow
• Act as Personal Assistant (PA) to the Laboratory Business manager
• Manage receipt and dispatch of goods to customers
• Provide IT skills liaising internally and externally to resolve basic IT queries
• Liaise with external contractors to support building maintenance
• Supervise part-time administrative support staff as appropriate

Upon joining the Eurofins Electrical & Electronic UK team, you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37.5 h/pw), and we offer five weeks of annual leave plus bank holidays.

Eurofins Electrical & Electronic UK delivers an extensive range of services covering all aspects of compliance, certification and testing for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network of laboratories, offers its customers a single point of contact for product approvals.

Eurofins Electrical & Electronic UK has locations in York, Castleford, Grangemouth, Bristol, London, Southampton, Ellesmere Port, Wimborne, and Bideford.