Office Manager

IDEX; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Office Manager to support operations in a dynamic environment. Initially remote, this role will transition to full-time on-site work in West Yorkshire. You will be responsible for office support, client interactions, and ensuring compliance with regulations. This position offers a unique opportunity to contribute to a growing business with diverse operations. Join a company that values its people and fosters a culture of collaboration and innovation, providing a supportive atmosphere where you can thrive and make a real impact.

Benefits

Private medical

Health cash plan

25 days annual leave plus bank holidays

Flexi time policy

Qualifications

• Proven communication skills and ability to prepare reports.
• Excellent bookkeeping skills and proficiency with relevant software.
• Knowledge of import/export procedures within the EU.

Responsibilities

• Provide office support to employees and customers.
• Ensure compliance with customs regulations and handle documentation.
• Communicate with clients and build positive relationships.

Skills

Verbal and written communication

Filing and sorting

Bookkeeping

Data entry

Customer service

Research skills

Knowledge of import and export procedures

Tools

Office software

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

This position has become available due to expansion and relocation of UK business; initially, this will be a remote position with some travel required for training. Following the opening of the business unit, this role will be required to work on site full time in the West Yorkshire area.

The duties of the Office Manager will include providing office support to both employees and customers, keeping company data updated, and interacting with clients to build good relationships.

Other duties and responsibilities of Office Manager may include:

• Answering phone calls, taking messages and connecting calls to proper departments.
• Following up on clients’ business communications, ordering and billing, and tracking the organisation’s expenditure.
• Ensuring compliance with customs regulations, tracking shipments, handling documentation, and coordinating with internal departments and external stakeholders to facilitate smooth import and export operations.
• Invoicing clients, collecting company data, and negotiating agreements with internal and external stakeholders.
• Educating clients about company products and services and how to make a purchase.
• Communicating with clients through emails and building positive relationships with them.
• Making employee travel arrangements and helping with minor technical issues.
• Preparing documents through editing, printing, and binding.
• Preparing plans to help streamline and improve business operations.
• Communicating with relevant suppliers to process invoicing or payment queries.
• Attaching the correct documentation to invoices and reconciling purchase orders to invoices received.
• Posting invoices and credit notes and ensuring they’re coded correctly in the system.
• Preparing monthly supplier statement reconciliations.
• Dealing with external and internal queries by phone and email.
• Ensuring that all accounts payable activities comply with relevant financial policies and procedures.
• Investigating and resolving outstanding creditor items.

Skills, knowledge, and experience

• Proven verbal and written communication skills and the ability to prepare reports and budgets.
• Excellent filing and sorting skills and the ability to manage business correspondence.
• Excellent bookkeeping skills and proficiency with relevant computer software.
• Rapid data entry, attention to detail, and good editing skills.
• Ability to operate office gadgets such as printers and copiers.
• Excellent people and customer service skills.
• Good research skills, data analysis, and the ability to translate complex data into a simple format.
• Knowledge of import and export procedures within the European Union.

Salary and benefits

Benefits: Private medical, Health cash plan, 25 days annual leave plus bank holidays, Flexi time policy.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?