Office Manager

Specsavers; Brentwood; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Performance-related bonus

Monday to Friday working

9:00am-5:30pm hours

Bank Holidays off

Holiday entitlement

Birthday day off

Pension

Travel expenses where applicable

Specsavers Perks

WeCare support

Access to Headspace

Full training and ongoing development

Job summary

Specsavers Home Visits in Essex is seeking an experienced Office Manager to lead a small office team and oversee daily operations, scheduling, and performance reviews. You will drive service quality and efficiency, coach staff and collaborate with Directors to identify improvements and growth opportunities.

Ideal candidates bring proven management experience, strong organisational and communication skills, and a proactive approach to elevating patient and customer care.

Qualifications

• Proven management or team leadership experience.
• Strong organisational and planning abilities.
• Experience setting and reviewing KPIs.
• Excellent communication and customer service skills.
• Ability to coach and run 1-2-1s.
• Comfort handling difficult or sensitive situations.
• Cares about people and making a difference.

Responsibilities

• Lead, motivate and develop the office team of 3 people.
• Manage day-to-day office operations, clinic diaries and scheduling.
• Coach colleagues and carry out regular 1-2-1s and performance reviews.
• Ensure customers receive an excellent, compassionate service.
• Manage workloads, priorities and changing situations effectively.
• Use KPIs and business information to improve performance and efficiency.
• Handle customer queries and complaints.
• Maintain high standards of administration and compliance.
• Work with Directors to identify improvements and growth opportunities.

Skills

People management

Leadership

Organisational skills

Customer service

Communication

Performance management

KPI analysis

Problem solving

Job description

At Specsavers Home Visits, we provide essential eye care to people who are unable to visit a traditional store - often supporting elderly, vulnerable or housebound customers in their own homes and care settings. We're looking for an experienced and highly organised Office Manager to lead our office team and help us continue delivering an outstanding service across Essex. This is a busy, varied role where you'll have real responsibility, work closely with the Directors and have the opportunity to influence how the business operates and grows.

What you'll be doing

• Lead, motivate and develop the office team of 3 people
• Manage day-to-day office operations, clinic diaries and scheduling
• Coach colleagues and carry out regular 1-2-1s and performance reviews
• Ensure customers receive an excellent, compassionate service
• Manage workloads, priorities and changing situations effectively
• Use KPIs and business information to improve performance and efficiency
• Handle customer queries and complaints
• Maintain high standards of administration and compliance
• Work with the Directors to identify improvements and growth opportunities
  Optical experience is not essential - we can train you in domiciliary eyecare.

What matters most

What matters most is that you are a strong people manager who can lead a busy team, make confident decisions and keep things moving when priorities change.

You’ll ideally have

• Proven management, Supervisory or team leadership experience
• Strong organisational and problem-solving skills
• Experience managing performance and working with KPIs
• Excellent communication and customer service skills
• Confidence handling difficult or sensitive situations
• A proactive approach and a genuine desire to improve how things are done
  Most importantly, we’re looking for someone who cares about people and wants their work to make a genuine difference.

What’s on offer

• £30,000-£35,000 depending on experience
• Performance-related bonus
• Monday to Friday working
• 9:00am-5:30pm hours
• Bank Holidays off
• Holiday entitlement
• Birthday day off
• Pension
• Travel expenses where applicable
• Specsavers Perks
• WeCare support
• Access to Headspace
• Full training and ongoing development

Why join us?

There are plenty of Office Manager roles out there, but this one has a real purpose behind it. Everything your team does helps our clinicians reach people who may otherwise struggle to access essential eye care. If you're a confident manager who enjoys developing people, solving problems and improving how a business operates, we'd love to hear from you.