Office Manager

NHS; Aylesbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking an Office Manager for the Buckinghamshire Complex Needs Service. This role involves overseeing administrative support, managing team operations, and ensuring efficient service delivery. Ideal candidates should possess strong interpersonal skills and prior office administration experience. The position offers opportunities for career progression and a supportive work environment.

Benefits

Career Progression Opportunities

NHS Discounts

27 Days Annual Leave

Lease Car Scheme

Cycle to Work Scheme

Employee Assistance Programme

Mental Health First Aiders

Staff Accommodation

Networking and Support Groups

Qualifications

• Variety of previous office administration experience at a senior level.
• Willingness to undertake training.

Responsibilities

• Manage day-to-day operations of the team base and administrative processes.
• Act as Data Quality Lead, ensuring timely data collection and reporting.
• Train and manage team staff, ensuring training is up to date.

Skills

Interpersonal Skills

Communication Skills

Knowledge of Microsoft Systems

Workload Management

Electronic Record Systems

Coping Under Pressure

Education

Senior Office Administration Experience

Job description

Are you ready to step up into a managerial admin role, or are you an admin looking for a change of pace?

We are seeking an Office Manager to join our Buckinghamshire Complex Needs Service!

In this role, you will be responsible for providing effective administrative support to our team, ensuring our service is well-organised and efficiently run. You will also collaborate closely with the Deputy Team Manager and Team Leader to develop and modernise our clinical services and administrative processes.

The Buckinghamshire Complex Needs Service is a specialist community service for individuals diagnosed with personality disorders or those who have traits of personality disorders. We offer group therapy catering to adults of all ages. Our goal is to help individuals manage their symptoms and improve their quality of life through structured therapeutic interventions.

Main duties of the job

• Manage Team Operations: Oversee the day-to-day management of the team base, including clinical management systems, patient-centred practices, health and safety procedures, and administrative processes.
• Data Quality and Reporting: Act as the Data Quality Lead, ensuring timely collection, recording, and auditing of activity data, and regularly report findings to the Team Manager.
• Referral and Appointment Systems: Establish and maintain systems for screening, prioritizing, and allocating new referrals, and ensure efficient management of the choose and book service for patients.
• Staff Training and Management: Train and manage team staff, ensuring mandatory training is up to date, conducting regular appraisals, and addressing any training needs or disciplinary issues.
• Building and Equipment Maintenance: Develop systems to ensure building works and equipment maintenance are carried out, including IT systems, and conduct regular environmental risk assessment.

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team".

Our values are: "Caring, safe and excellent".

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Qualifications

• Variety of previous office administration experience at a senior level
• Willingness to undertake training

Skills

• Able to demonstrate good interpersonal and communication skills
• High levels of Knowledge of Microsoft Systems
• Ability to manage and prioritise own workload
• Ability to use Patient related electronic record systems.
• Ability to cope effectively under pressure/with distractions.

Experience

• Experience of organising and managing an admin service
• Dealing with complaints
• Understanding of mental health issues
• Experience of dealing with complex and challenging situations
• Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.