Office Lead: Cross-Functional Ops & ITAD

S2S Electronics Ltd; Rotherham; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Medicash Health Cash Plan

Discounted gym memberships

Free Parking

Job summary

S2S Group Ltd is seeking an Office Lead in Manvers, Rotherham to provide senior operational and people leadership across the office function. The role ensures teams, customer accounts, and cross-functional priorities are aligned to support service delivery and business performance.

The Office Lead reports to the Chief Operating Officer (COO) and will monitor workloads, service commitments, account activity, and team capacity to prioritise work and escalate issues promptly.

Qualifications

• Experience leading multi-functional teams.
• Track record of cross-department collaboration.
• Strong organisational and planning skills.
• Experience within ITAD, logistics, recycling, or related industries.

Responsibilities

• Provide direct line management for the Operations Administration team and Account Managers.
• Lead, motivate, coach, and develop team members to maximise performance and support career progression.
• Oversee the day-to-day operations of the office, ensuring efficient and effective business processes.
• Maintain oversight of customer accounts and service delivery across the business.
• Coordinate cross-functional alignment between Sales, Business Development, Logistics, Operations and senior leadership.

Skills

Office management

Operations leadership

Customer service

Account management leadership

Cross-functional collaboration

Stakeholder management

Planning & organisation

Problem solving

Tools

CRM systems

Microsoft Office

ERP tools

Job description

S2S Group Ltd is seeking an Office Lead in Manvers, Rotherham to provide senior operational and people leadership across the office function. The role ensures teams, customer accounts, and cross-functional priorities are aligned to support service delivery and business performance.

The Office Lead reports to the Chief Operating Officer (COO) and will monitor workloads, service commitments, account activity, and team capacity to prioritise work and escalate issues promptly.