IT Support London

ElevenLabs; Greater London; Híbrido; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Annual off-sites

Competitive compensation

Descripción de la vacante

ElevenLabs in London is seeking a TechSupport Engineer for a hybrid role with 4 days on-site and one day working from home. You will support devices, office IT, AV systems and end-user IT, while onboarding new joiners and contributing to Tech Ops initiatives.

You will build automations and Slack bots to streamline repetitive tasks and maintain clear internal IT documentation. Prior startup experience is a plus but not required.

Formación

• End-user facing IT support experience.
• Strong organizational and proactive mindset.
• Familiarity with macOS, networking basics, and SaaS tooling.
• Willingness to learn new tools quickly and communicate clearly.

Responsabilidades

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping.
• Office IT support for London colleagues.
• AV support for meeting rooms and equipment.
• End-user support: handle inbound requests and be the friendly first contact.
• Onboarding: run IT onboarding calls for new joiners.
• New IT projects: contribute to Tech Ops initiatives.
• Automation and tooling: build automations and Slack bots.
• Documentation: write and maintain internal IT docs and guides.

Conocimientos

End-user support

Organizational skills

Proactive mindset

MacOS familiarity

Networking basics

SaaS tooling

Clear communication

Slack (automation)

Herramientas

Slack

Bash scripting

Descripción del empleo

About the role

We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You’ll Do

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
• Office IT support: provide on‑hand support to our colleagues in our London office
• AV support: ensure meeting rooms and AV equipment are running reliably
• End‑user support: handle inbound support requests and be a friendly first point of contact for the team
• Onboarding: run IT onboarding calls for new joiners
• New IT projects: contribute to Tech Ops initiatives
• Automation and tooling: build automations and Slack bots to streamline repetitive work
• Documentation: write and maintain clear internal IT documentation and guides

What you bring

• A friendly, end‑user focused attitude. You genuinely enjoy helping people solve problems.
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

Bonus

• Prior experience in a high growth / startup environment
• Experience in a customer or public‑facing role
• Familiarity with bash scripting

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we’ll be happy to discuss specific salary details during our initial conversation.
• Annual company off‑sites; the last ones were in Croatia, Portugal and Switzerland.