Office Host

Knights; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Knights is seeking an Office Host to be the face of the business across our Cardiff office. You will deliver a premium in-office experience for clients and colleagues, greeting guests, managing meeting rooms, and supporting event logistics with discretion and warmth.

The role is ideal for someone who thrives in a busy, physically active front-of-house environment, maintains a polished appearance, and upholds Knights’ standards of service, etiquette and confidentiality throughout the day.

Qualifications

• Experience in front of house or reception is preferred.
• Demonstrated commitment to high standards of service and discretion.
• Ability to maintain professionalism and calm under pressure.

Responsibilities

• Greet guests and manage reception flow to ensure a seamless experience.
• Maintain a pristine, welcoming reception area and client suites.
• Support event logistics and hospitality delivery with discretion and care.
• Coordinate meeting room setups, refreshments, and AV equipment checks.
• Uphold brand standards and dress code, reflecting Knights’ values.
• Assist new colleagues with orientation and basic IT setup as needed.

Skills

Guest hosting

Customer service

Professional communication

Discretion

Teamwork

Job description

Knights is a listed, UK based legal and professional services business, operating from 29 locations nationwide.

For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure.

We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.

Join our growing Front of House team. As an Office Host, at Knights you will be the face of the business – delivering a seamless, premium in-office experience to clients and colleagues alike.

Office Host

Representing our brand and values with every interaction, you will embody a standard of excellence in service, professionalism and discretion. This role is integral in setting the tone of the office environment, creating a refined, welcoming atmosphere that reflects our commitment to quality, relationships and professionalism. You will play a pivotal role in upholding the culture and standards of Knights, ensuring every guest experience is delivered with warmth, care and attention to detail – reinforcing our vision to be the leading full service professional services business in the UK regions.

Key responsibilities:

• Client hosting & guest experience – serving as the first point of contact for all guests – delivering a concierge level, seamless service from arrival to departure, including greeting at the door, coat check, refreshments and providing attentive care throughout their visit.
• Brand representation – embodying the Knights brand through professional presence, personalised service and an unwavering commitment to discretion, hospitality and etiquette.
• Front of House excellence – maintaining an immaculate, welcoming reception space and client suite ensuring a premium, well curated environment at all times.
• Event & hospitality delivery – collaboration with the Hospitality & Events team to support internal events, lunches and client meetings delivering food and beverage service with prevision, discretion ad adherence to hygiene best practice.
• Meeting room management – overseeing the setup, replenishment and readiness of all client-facing meeting rooms, anticipating requirement for longer sessions and managing turnaround with efficiency.
• Premium office standards – ensuring that all shared spaces -refreshment points, 1759 Lounges, print hubs – are consistently well-stocked, hygienic and presented to the highest standard maintaining a clear desk policy to ensure a premium environment.
• Supporting new colleagues –with professionalism, support and warmth – providing office orientation, setting up workstations, performing simple IT configurations and general support.
• Workplace co-ordination – updating seating plans as required and facilitating desk moves with minimal disruption.
• Daily equipment audits – conducting routine checks of AV equipment, catering appliances and offices systems, reporting issues in line with operational protocols.
• Operational administration – managing post distribution, co-ordination of couriers through the central Helpdesk team, management of confidential waste notices and auditing stationery levels.

What you will bring to the role

You will be passionate about active management of a busy office. This is a physically active role ideal for those who enjoy being on their feet and on the go.

• Presentation and professionalism – impeccable appearance, strict adherence to dress code and a polished, poised demeanour.
• Communication and interpersonal skills – clear, courteous and confident communication – verbal and written – with a natural ability to build rapport.
• Discretion and confidentiality – a trusted presence in sensitive environments, with the judgment to handle confidential matters respectfully and professionally.
• Service excellence – a passion for delivering premium service with attention to detail, thoughtfulness and a warm, intuitive, caring manner.
• Calm under pressure – composed and tactful when handling last minute changes, delays or unexpected issues.
• Graceful presence – ability to move quietly and professionally in premium settings delivering service seamlessly and without disruption.
• Flexibility and reliability – willingness to support early starts or later finishes for events, showing dedication to the overall client and colleague experience.
• Collaborative mindset – a proactive, can-do attitude, aligned with Knights’ commitment to quality, culture and shared success.