Office Experience & Operations Lead

Profound; Greater London; On-site; GBP 59,000 - 81,000; Full time

Job summary

Profound is the marketing platform for the age of AI search. We are hiring an Office Operations Manager to own the day-to-day office experience and support onboarding and culture as the company grows.

This on-site role is based in SF or London and focuses on facilities, vendor coordination, and helping new hires feel welcome from day one. Salary range is $80,000 to $110,000 with a competitive package.

Qualifications

• 0-3+ years of experience in office management, operations, hospitality, events, or a service-oriented role.
• Highly organized and reliable, with an ability to keep things running and notice issues before they become problems.
• Comfortable coordinating vendors, handling logistics, and managing multiple priorities at once.
• People-oriented and approachable, with teammates naturally coming to you when they need help.
• Low ego and high ownership, taking pride in doing the unglamorous work well.
• Thrive in a fast-growing startup environment where things change quickly and processes are built in real time.

Responsibilities

• Own day-to-day office operations, including arranging cleaning, maintenance, security, access, supplies, and general readiness.
• Manage inventory of office supplies, snacks, meals, and equipment.
• Coordinate with vendors and service providers including building, IT, cleaning, catering, and deliveries.
• Ensure the office is consistently functional, organized, and ready for people to do their best work.
• Help execute onboarding touchpoints such as welcome breakfasts, first-week moments, and basic social connection.
• Serve as the default in-office point person for questions, issues, and day-to-day needs.
• Help plan and execute team events, lunches, celebrations, and small rituals that support connection without slowing execution.
• Support visiting teammates and leaders with office setup, schedules, and logistics.
• Partner with Ops to maintain a consistent office experience as Profound grows across NYC, SF, London, and Buenos Aires.

Skills

Office management

Vendor coordination

Event planning

Hospitality

Operational excellence

Onboarding support

Job description

Profound is the marketing platform for the age of AI search. We are hiring an Office Operations Manager to own the day-to-day office experience and support onboarding and culture as the company grows.

This on-site role is based in SF or London and focuses on facilities, vendor coordination, and helping new hires feel welcome from day one. Salary range is $80,000 to $110,000 with a competitive package.