Engagement Manager, Mid-Market

Profound; Greater London; On-site; GBP 97,108 - 134,458; Full time

Job summary

Profound, the marketing platform for the AI era, is seeking an Engagement Manager to guide 45-55 mid-market customers through onboarding, adoption, and ongoing engagement with the Profound platform. You will partner with Sales, Product, and Engineering to deliver measurable outcomes throughout the customer journey.

This on-site role in NYC, SF, or London emphasizes customer health, strategic advisory, and collaboration across teams, with base salary guidance and a dynamic compensation structure.

Qualifications

• 2+ years in mid-market customer-focused roles.
• Experience driving strategic outcomes for customers.
• Strong communication and analytical skills.

Responsibilities

• Serve as primary point of contact for a portfolio of 45-55 mid-market customers.
• Own full customer journey from onboarding to measurable outcomes with the Profound platform.
• Develop white-glove and scaled strategies to maintain customer health and engagement.
• Become an expert in AI search space and models.
• Coordinate with Sales, Product and Engineering to optimize implementation.

Skills

Customer success

Account management

Consulting

Communication

Analytical

Project management

Multitasking

Search/marketing exp

Job description

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What You’ll Do

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
• Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who You Are

• 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking skills and project management skills
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry

Location

This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $130,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you’re contacted by anyone using a different domain, please disregard and report it as spam.