Receptionist and Switchboard Operator

Chartwells Independent; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Exclusive travel discounts

Life assurance & cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning & development opportunities

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services, part of Compass Group UK&I, is seeking a Receptionist and Switchboard Operator for our client’s offices near Bank station in London. You will deliver first-class front-of-house service, manage calls, greet visitors, and support smooth daily operations.

The role is full-time, permanent, 40 hours per week on a rota from 7:30 AM to 6 PM. The ideal candidate will have strong communication skills, be guest-focused, and uphold company standards while working in a busy reception

Qualifications

• Excellent interpersonal and communication skills.
• Strong front-of-house and telephone etiquette.
• Ability to build rapport with visitors and colleagues.
• Organised and able to manage multiple requests calmly.

Responsibilities

• Provide first-class reception and switchboard services.
• Greet and assist visitors ensuring security and professionalism.
• Handle telephone enquiries in line with company standards.
• Coordinate meeting room bookings and support facilities as needed.
• Maintain open communication with internal teams to ensure smooth operation.

Skills

Interpersonal skills

Excellent presentation

Guest service oriented

Highly organised

Proactive & flexible

Attention to detail

Problem solving

Job description

We are looking for a Receptionist and Switchboard Operator to join our Rapport team of 20 Ambassadors across 2 sites. You will be based at our client’s office near Bank station. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions.

You will be responsible for the reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be a guest-focused at all times, by being approachable and quick to exceed expectations in fulfilling customer needs.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday – Friday, on a shift rota basis between 7:30 AM and 6 PM)

Salary:£33,851 per annum

What will you get?

• Financial freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Promote and support a first class and professional front of house service to employees, their guests and other visitors to the company, either in person or over the telephone.
• Ensure telephone enquiries are dealt with in line with the company standards in a professional and consistent manner.
• Ensure all the procedures and standards as described in the manual are adhered to at all times.
• Ensure all telephone queries are dealt with efficiently by minimising missed calls.
• Maintain open communication between all support departments (AV/Catering/Facilities)
• Pay attention to detail in all aspects of service and presentation to maintain and improve on current standards being achieved.
• Manage the meeting rooms and allocating all the requests whenever it is possible.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders.
• Display excellent personal presentation and interpersonal skills.
• Be highly organised, proactive, flexible, with great attention to detail, problem solving skills, a can-do attitude and ambition to learn and grow.
• Be able to work well under pressure and act proactively and intuitively, with a flexible approach at all times.
• Be passionate about delivering high standard service and going the extra mile.
• Ideally have at least 1 year of experience in a similar role in a 5-star hotel or corporate environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.