Office Co-ordinator - Crystal Palace & Norbury

Foxtons Estate Agents; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Training & upskilling

Unlimited career potential

Networking opportunities

Foxtons social events

Volunteer day

Wellbeing package

Enhanced parental policies

Job summary

Foxtons Estate Agents in London seeks an Office Co-ordinator to greet clients, nurture relationships, and ensure the smooth running of one of our local offices. You are the first point of contact for clients, applicants and contractors, handling in-person and phone inquiries for properties in London.

The role offers £26,000 per annum, with comprehensive training, career progression, and wellbeing benefits. Based at Crystal Palace and Norbury offices, it provides opportunities to network across

Qualifications

• Polished customer service orientation and professionalism.
• Experience handling front-desk administration and client inquiries.
• Effective communication and organisational skills.

Responsibilities

• Greet clients and manage front-desk activities to set a positive tone.
• Support smooth office operations and coordinate admin tasks.
• Answer phones and handle routine enquiries for buyers/renters.

Skills

Customer service

Administration

Organisation

Telephone manner

Job description

About The Role

As an Office Co-ordinator, you will be responsible for setting the tone in greeting our clients, fostering relationships that fuel our success and the smooth running of one of our local offices. If you have an interest in administration, property and most importantly, if you take great satisfaction in providing exceptional customer service come kickstart your career with London’s number 1.

You are the first point of contact for our clients, applicants, and contractors. Your role is crucial in shaping peoples first impression of our brand. Foxtons is the most recognisable London estate agency brand, so you will be dealing with in-person and telephone enquiries from customers looking to buy or rent in London.

We offer:

• £26,000 per annum
• Unrivalled training & upskilling opportunities throughout your career
• Unlimited career potential for those with drive
• Access to ideas, insight & network opportunities across the business
• Equity, Diversity & Inclusivity networks with Foxtons-funded social events
• Legendary Christmas Party, team nights out
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders & access to a coaching platform
• Enhanced parental policies, including generous shared parental leave

Pension scheme

This role will be based in both our Crystal Palace & Norbury office.

About You

Your professionalism, organisation and communication will demonstrate Foxtons commitment to customer service. Your meticulous attention to detail is essential as our clients entrust you with their property and personal information.

Collaborating across departments, you'll gain unparalleled industry insights as you build a strong network and knowledge base, so we are looking for a candidate with real ambition. If you bring the drive and determination to succeed, we promise a very real commitment to help make it happen.

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of your choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level