Office Administrator - Central London

Foxtons Estate Agents; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Unrivalled training and upskilling

Career progression

Pension scheme

Volunteer day

Wellbeing package

Charity involvement

Social events

Job summary

Foxtons Estate Agents seek an Office Administrator to greet clients, maintain an efficient office, and support the Sales & Lettings teams with essential admin. You’ll handle inquiries in person and by phone, uphold high standards, and help prepare move-in and completion packs for tenants and buyers.

This role offers strong training, clear career progression, and a supportive environment within London’s leading agency.

Qualifications

• Professionalism and strong customer service.
• Excellent organisation and attention to detail.
• Clear communication and teamwork.

Responsibilities

• Greet clients and be the first point of contact for inquiries.
• Ensure the office is well-maintained, organized and stocked.
• Support Sales & Lettings teams with admin tasks and documentation.
• Prepare move-in packs and completion packs for new tenants/buyers, and register applicants.

Skills

Customer service

Organisation

Communication

Administration

Job description

About The Role

As an Office Administrator, you will be responsible for setting the tone in greeting our clients, fostering relationships that fuel our success, the smooth running of one of our local offices and Sales & Lettings support and administration that’s vital to helping us do the best deal for our customers. If you have an interest in administration, property and most importantly, if you take great satisfaction in providing exceptional customer service, come and kickstart your career with London’s number 1.

You are the first point of contact for our clients, applicants, and contractors. Your role is crucial in shaping people’s first impression of our brand. Foxtons is the most recognisable London estate agency brand, so you will be dealing with in-person and telephone enquiries from customers looking to buy or rent in London.

You’ll be tasked with upholding impeccable standards within the office – ensuring a well-maintained, organised and well-stocked workspace for colleagues, customers and clients. You’ll need to report any maintenance issues, manage the key system and ensure marketing displays are up to date at all times.

This role also provides a fantastic insight into our Sales & Lettings teams. You’ll get involved in preparing move-in packs for ingoing tenants and completion packs for new buyers, as well as registering applicants and booking valuations. You’ll be working closely with the Sales & Lettings Managers, playing a key part in collecting and sourcing key compliance documents from Vendors, Landlords and prospective tenants to get Sales and Lettings deals completed.

Career progression from this role is endless. Whether you choose to rise up through the Office Co-ordinator ranks or use the experience you’ve gained to move into other departments at Foxtons, the skills gained in this role will be invaluable.

We offer:

• £26,000 per annum
• Unrivalled training & upskilling opportunities throughout your career
• Unlimited career potential for those with drive
• Access to ideas, insight & network opportunities across the business
• Equity, Diversity & Inclusivity networks with Foxtons-funded social events
• Legendary Christmas Party, team nights out
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders & access to a coaching platform
• Enhanced parental policies, including generous shared parental leave
• Pension scheme

About You

Your professionalism, organisation and communication will demonstrate Foxtons commitment to customer service. Your meticulous attention to detail is essential as our clients entrust you with their property and personal information.

Collaborating across departments, you'll gain unparalleled industry insights as you build a strong network and knowledge base, so we are looking for a candidate with real ambition. If you bring the drive and determination to succeed, we promise a very real commitment to help make it happen.

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level