Office-Based Customer Support & Sales Admin

ICE - Industrial Cleaning Equipment; Eling; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave plus bank holiday

Enhanced workplace pension

ICE Cube

Life assurance 2x annual salary

Bonus after 5 years + annual increases

Holiday buy back

Job summary

ICE – Industrial Cleaning Equipment is seeking a Customer Support Administrator to join our Sales Administration Team in Totton. This permanent, 40-hour-a-week office-based role supports customer enquiries, orders, and the sales process, helping ensure timely delivery and excellent service.

You will work Monday to Friday 8:30am-5:30pm, liaising with internal teams and customers, and maintaining accurate records. A benefits package accompanies the salary of £26,500 plus benefits.

Qualifications

• GCSE level Maths and English (or equivalent).
• Proficiency in IT and competent use of Microsoft Office Applications.

Responsibilities

• Act as the main point of contact for customer sales-related enquiries via telephone and email.
• Record sales leads and related information in the CRM to facilitate follow-up and tracking.
• Process customer orders from inception to dispatch and delivery within established timelines.
• Collaborate with internal colleagues across hubs to coordinate order fulfilment and delivery.

Skills

Customer service

Communication skills

IT literacy

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

ICE – Industrial Cleaning Equipment is seeking a Customer Support Administrator to join our Sales Administration Team in Totton. This permanent, 40-hour-a-week office-based role supports customer enquiries, orders, and the sales process, helping ensure timely delivery and excellent service.

You will work Monday to Friday 8:30am-5:30pm, liaising with internal teams and customers, and maintaining accurate records. A benefits package accompanies the salary of £26,500 plus benefits.