Office Administrator & Customer Services

Kate Barton; Petersfield; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

A fashion brand located in Petersfield is seeking an organised and proactive Office Administrator & Customer Services representative. This part-time role involves managing customer inquiries, coordinating stock logistics, and ensuring seamless operations within a dynamic environment. Ideal for an entry-level candidate with strong communication skills and detail-oriented approach. Hybrid working is available with flexibility around the 20-hour work week.

Qualifications

• You should have a can-do attitude and a collaborative spirit.
• Entry-level position, ideal for someone keen to grow in the fashion industry.
• Comfortable using computer systems and managing multiple priorities.

Responsibilities

• Manage the customer service inbox and order queries.
• Liaise with the warehouse to ensure smooth dispatches and returns.
• Coordinate influencer orders, samples, and photoshoot logistics.
• Support planning and delivery of seasonal sample sales.
• Oversee stock movement, deliveries, and general office administration.
• Support a small, dynamic team and adapt to daily tasks.
• Maintain organised records and ensure smooth operations.

Skills

Organised

Strong written and verbal communication skills

Detail-oriented

Confident using computer systems

Ability to multitask

Multitasking

Detail-oriented

Collaborative spirit

Tools

Computer systems

Job description

Office Administrator & Customer Services

Customer Services & Office Administrator (Part-Time)

📍 Petersfield / Hybrid | 🕐 20 hours per week (including some full office days) | 📣 Reports to Owner

Kate Barton is a modern womenswear brand known for limited‑run collections, elevated essentials, and a loyal, engaged community. We’re looking for an organised, upbeat team player to keep our customer experience exceptional and our day‑to‑day operations running seamlessly.

This role is at the heart of the business — supporting customer services, stock coordination, and the smooth running of photoshoots, sample sales, and new‑season launches. No two days are the same (and we like it that way).

What You’ll Do

• Manage the customer service inbox and order queries
• Liaise with the warehouse to ensure smooth dispatches and returns
• Coordinate influencer orders, samples, and photoshoot logistics
• Support planning and delivery of seasonal sample sales
• Oversee stock movement, deliveries, and general office administration
• Highly organised, proactive, and reliable
• Strong written and verbal communication skills
• Confident using computer systems and multitasking across priorities
• Detail‑oriented, with a can‑do attitude and collaborative spirit
• A small but mighty team with big ambitions
• Creative, dynamic environment — every day is different
• Chance to play a key role in a growing fashion brand
• Hybrid working with flexibility around your 20‑hour week

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Administrative
• Retail Apparel and Fashion

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