Office Administrator - Chester - Urban Planters

TN United Kingdom; Chester; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Office Administrator to join their team in Chester. This role offers the opportunity to thrive in a dynamic environment, where you'll manage client interactions, assist with administrative tasks, and support the Maintenance Manager in scheduling. With a commitment to quality and sustainability, the company fosters a friendly atmosphere that encourages professional growth. If you're detail-oriented and enjoy working collaboratively, this position is perfect for you.

Qualifications

• Proficiency in Microsoft Office and strong attention to detail.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Manage client requests and complaints, ensuring timely responses.
• Assist with scheduling and booking for maintenance tasks.

Skills

Microsoft Office

Interpersonal Skills

Communication Skills

Attention to Detail

Teamwork

Deadline Management

Job description

Job Description

Urban Planters has been bringing homes and workplaces to life with plants since 1965.

We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

Quality, safety, sustainability, and professionalism underpin all that we do. To this end, we are ISO 9001, 14001, and 45001 certified.

In our commitment to environmental stewardship, we are actively reducing our carbon footprint by planting trees and supporting climate crisis projects. We fund a dedicated climate action workforce, offsetting their carbon emissions both professionally and personally, contributing to a greener, more sustainable future.

Position Details

Position: Office Administrator

Location: Chester

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Basic salary from £22,500 per annum

Responsibilities

Office Duties

• Answering client requests & complaints, first response, and forwarding to line managers
• Responding to emails, maintenance complaints, and forwarding to Maintenance Manager
• Taking messages and emailing to colleagues
• Forwarding internal calls as required
• General office duties such as opening mail and forwarding to relevant departments
• Welcoming visitors and managing front desk duties

Installations

• Processing documentation for new sales, re-signs, contract terminations, and updating Trello
• Producing install sheets for the Installation Manager
• Collating plant passport information on spreadsheets for traceability
• Preparing weekly invoice spreadsheets for accounts payable

Maintenance

Assisting the Maintenance Manager with scheduling, booking technicians, updating rota sheets, and managing maintenance schedules, including adhoc tasks and holiday bookings.

• Uploading work docket system data
• Searching databases to update client information
• Updating route sheets and maintenance schedules

Requirements

To be considered for the Office Administrator position, you should ideally have:

Skills Required

• Proficiency in Microsoft Office
• Excellent interpersonal and communication skills
• Strong attention to detail and accuracy
• Ability to work effectively in a team
• Ability to follow instructions accurately
• Capability to meet deadlines and deliver tasks efficiently

This opportunity is ideal for someone seeking to join a busy, fast-paced environment with a friendly, welcoming team. It offers a chance to develop within a leading company in the interior and exterior planting sector, where progression is encouraged.