Office Administrator

Pure Human Resources Ltd; Southampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

On-site parking

Training opportunities

Career progression

Job summary

MC Controls is seeking an organised Office Administrator to join our Bishop Waltham team. You will provide comprehensive administrative support across the business, maintain records in Simpro, and coordinate service activities with engineers and customers.

You will handle paperwork, invoicing, purchasing, HR admin, and general office duties, ensuring timely and accurate processing and best-in-class service.

Qualifications

• Previous experience within an administration or business support role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Confident using Microsoft Office, particularly Word and Excel.
• Strong customer service skills with a professional telephone manner.
• Comfortable learning new IT systems and software packages.
• Able to work effectively under pressure and meet deadlines.
• Positive, proactive and collaborative approach to work.

Responsibilities

• Provide comprehensive administrative support across the business.
• Maintain customer records and documentation within the Simpro field service management system.
• Coordinate service agreements, engineer schedules and project activities.
• Liaise with engineers to ensure visits, paperwork and documentation are completed efficiently.
• Communicate with customers regarding scheduled visits and service updates.
• Review engineer paperwork, identifying and escalating any issues where required.
• Manage incoming customer calls and emails, delivering a high standard of customer service.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Raise purchase orders and manage supplier invoices.
• Process invoicing, payment management and purchase order reconciliation.
• Support credit card reconciliation and business expense management.
• Assist with health & safety administration, company compliance and quality assurance processes.
• Support HR administration, including onboarding, holiday records and company documentation.
• Undertake general office administration to support the wider business.

Skills

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Customer service

Tools

Simpro

Microsoft Word

Microsoft Excel

Job description

Bishops Waltham, Hampshire

Permanent, full time

Salary: up to 28k DOE

Our client, MC Controls is a privately owned business that specialises in the design, construction, supply, installation, commissioning and maintenance of HVAC control systems. They pride themselves on offering a high level of customer service and working on a wide range of

projects - from large domestic properties through to schools, restaurants, health centres/ hospitals, hotels, offices and even a few British Embassy buildings.

Due to their continued growth, they are now looking for an organised and confident Office Administrator to join their team based in Bishops Waltham, Hampshire. You will be responsible for day-to-day administrative support within the team.

Office Administrator, The Role

• Provide comprehensive administrative support across the business
• Maintain customer records and documentation within the Simpro field service management system
• Coordinate service agreements, engineer schedules and project activities
• Liaise with engineers to ensure visits, paperwork and documentation are completed efficiently
• Communicate with customers regarding scheduled visits and service updates
• Review engineer paperwork, identifying and escalating any issues where required
• Manage incoming customer calls and emails, delivering a high standard of customer service
• Build strong relationships with customers, suppliers and internal stakeholders
• Raise purchase orders and manage supplier invoices
• Process invoicing, payment management and purchase order reconciliation
• Support credit card reconciliation and business expense management
• Assist with health & safety administration, company compliance and quality assurance processes
• Support HR administration, including onboarding, holiday records and company documentation
• Undertake general office administration to support the wider business

Office Administrator, The Person

• Previous experience within an administration or business support role
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Confident using Microsoft Office, particularly Word and Excel
• Strong customer service skills with a professional telephone manner
• Comfortable learning new IT systems and software packages
• Able to work effectively under pressure and meet deadlines
• Positive, proactive and collaborative approach to work

Office Administrator, the benefits,

• 25 days’ Annual Leave
• Ongoing training and opportunities for career progression
• Opportunity to work within a growing, friendly and flexible team
• Contributory Pension Scheme (following 3 months service).
• Free, on-site parking.