Office Administrator

OCU Group; Shinfield; Sur place; GBP 23 000 - 27 000; Plein temps

Résumé du poste

OCU Group in Shinfield is seeking an Office Administrator to ensure smooth running of the office. You will provide essential administrative support, coordinate day-to-day activities, and help maintain an organised and productive working environment.

The role requires strong organisational skills, attention to detail, and a proactive approach. You'll support Project Managers and internal teams while handling documentation, scheduling, and data management in a busy power regulated setting.

Qualifications

• Attention to Detail: A keen eye for detail, with the ability to maintain accuracy while working both independently and as part of a team.
• IT and Systems: Microsoft Packages and CRM
• Prioritisation: Able to manage competing priorities effectively while maintaining high standards of accuracy and attention to detail.
• Workload Management: Confident working independently, organising daily and weekly workloads, and ensuring tasks are completed within the required timescales.
• Organisation and Time Management: Strong organisational and time-management skills, with a structured and practical approach to everyday tasks.
• Communication and Teamwork: Good communication and interpersonal skills, with the confidence to build positive working relationships and communicate professionally with both internal teams and external stakeholders.
• Attitude and Willingness to Learn: A reliable, proactive and positive approach to work, with a willingness to learn, develop new skills and take on additional responsibilities.
• Industry Experience: Experience within utilities, telecommunications, construction, civils, jointing or a similar operational environment would be beneficial, although a willingness to learn and develop within the role is equally important.

Responsabilités

• General Administration: Support day-to-day office operations, answer calls, respond to emails, maintain records and scheduling.
• Systems and Data Management: Input, update, and maintain records across internal systems; manage customer correspondence and docs.
• Customer Service: Monitor project milestones, manage the Customer Care inbox, and respond to queries professionally.
• Support to Management and Planning: Provide admin support to Project Managers/Co-ordinators and coordinate project requirements.
• Quality: Monitor and maintain accurate, up-to-date job schedules, highlight high-priority jobs and escalate when needed.
• Compliance: Carry out daily checks to ensure jobs are progressed, clocked off, and data is accurate to support internal processes.

Connaissances

Attention to detail

Prioritisation

Workload management

Organisation and time management

Communication and teamwork

Attitude and willingness to learn

Industry experience

Outils

Microsoft Office

CRM

Description du poste

Office Administrator

Department: Regulated Power

Employment Type: Permanent - Full Time

Location: Shinfield

Reporting To: Michelle Fraser

Description

As an Office Administrator, you will play a key role in ensuring the smooth and efficient running of our office. You will provide essential administrative support, coordinate day-to-day activities, and help maintain an organised and productive working environment. This is a varied role that requires strong organisational skills, attention to detail, and a proactive approach to keeping the office running smoothly.

What You'll Do

• General Administration: Provide comprehensive administrative support to ensure the smooth day-to-day running of the office. This includes answering telephone calls, responding to emails, and maintaining accurate job records and scheduling information.
• Systems and Data Management: Input, update, and maintain accurate records across internal systems. Upload and manage customer correspondence, photographs, and supporting documentation within the internal work management system, ensuring all information is organised and up to date.
• Customer Service: Monitor project milestones, manage the Customer Care inbox, and respond to customer and stakeholder queries in a professional, helpful, and timely manner, ensuring clear and effective communication throughout.
• Support to Management and Planning: Provide administrative support to Project Managers and Project Co-ordinators, working closely with internal teams to coordinate project requirements and support the efficient delivery of planned activities.
• Quality: Monitor and maintain accurate, up-to-date job schedules, ensuring all information is correct and current. Identify high-priority jobs, ensuring they are clearly highlighted and escalated promptly where required.
• Compliance: Carry out daily checks to ensure jobs are progressed, completed, and clocked off correctly. Monitor outstanding tasks, track deadlines, and proactively identify and follow up on any missing or inaccurate information to maintain accurate records and support compliance with internal processes.

What You'll Bring

• Attention to Detail: A keen eye for detail, with the ability to maintain accuracy while working both independently and as part of a team.
• IT and Systems: Microsoft Packages and CRM
• Prioritisation: Able to manage competing priorities effectively while maintaining high standards of accuracy and attention to detail.
• Workload Management: Confident working independently, organising daily and weekly workloads, and ensuring tasks are completed within the required timescales.
• Organisation and Time Management: Strong organisational and time-management skills, with a structured and practical approach to everyday tasks.
• Communication and Teamwork: Good communication and interpersonal skills, with the confidence to build positive working relationships and communicate professionally with both internal teams and external stakeholders.
• Attitude and Willingness to Learn: A reliable, proactive and positive approach to work, with a willingness to learn, develop new skills and take on additional responsibilities.
• Industry Experience: Experience within utilities, telecommunications, construction, civils, jointing or a similar operational environment would be beneficial, although a willingness to learn and develop within the role is equally important.