Office Administrator

P A Henery Ltd; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company in Croydon is seeking an Office Administrator with technical knowledge in building services. The role involves managing client communications, coordinating engineers, and ensuring smooth project operations. Ideal candidates are organised, detail-oriented, and possess strong communication skills.

Qualifications

• Prior experience in a similar administrative role, preferably in building services.
• Strong telephone manner and confidence when speaking with clients.

Responsibilities

• Manage communication between clients and engineers.
• Coordinate engineers’ diaries and allocate jobs based on priority.
• Prepare and send professional reports and invoices.

Skills

Organisational Skills

Communication

Mechanical Engineering

Plumbing

Heating

Electrical Systems

Tools

Outlook

Excel

Job description

P A Henery Ltd, Croydon, England, United Kingdom

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Job Opportunity: Office Administrator (with Technical Knowledge)

Location: South Croydon

Salary: Competitive, dependent on experience

Employment Type: Full-Time

Are you a highly organised, confident communicator with a solid understanding of building services such as mechanical engineering, plumbing, heating, and electrical systems? We're looking for a proactive and detail-oriented Office Administrator to join our dynamic team and play a key role in the day-to-day operations of our growing business.

About the Role:

In this varied and fast-paced position, you will be the central hub of our operations, responsible for managing communication between clients and engineers, overseeing diaries, and ensuring smooth project coordination from enquiry to invoicing.

Key Responsibilities:

1. Confidently answer incoming calls, taking clear details from clients and providing initial advice where appropriate
2. Manage inboxes efficiently and respond to client queries promptly
3. Coordinate engineers’ diaries and allocate jobs based on priority and availability
4. Provide quotes and order materials directly to site
5. Track job progress and ensure completion within deadlines
6. Prepare and send professional reports and invoices with excellent written accuracy
7. Complete job documentation and ensure all admin processes are followed
8. Liaise with suppliers and manage procurement as needed

Skills & Experience:

1. Prior experience in a similar administrative role (preferably in building services, engineering, or facilities management)
2. Basic knowledge of mechanical engineering, plumbing, heating, and electrical systems
3. Strong telephone manner and confidence when speaking with clients and suppliers
4. Excellent organisational skills with the ability to multi-task and prioritise under pressure
5. High level of written and verbal communication skills
6. Comfortable using scheduling and office software (e.g., Outlook, Excel, job management systems)
7. Self-motivated, detail-focused, and able to work independently

Bonus Points:

1. Experience in quoting and invoicing software
2. Familiarity with compliance and industry regulations
3. Previous coordination experience within an engineering or maintenance team

To Apply:

Send your CV and a brief cover letter outlining your relevant experience to [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative