Office Administrator

Sulzer; Churwell; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Defined pension contributions

Medicash

Employee Assistance Programme

Costco membership

Onsite gym

Canteen

Discounts

Job summary

Sulzer Leeds is recruiting an Administrator to be the friendly first point of contact for visitors, customers and colleagues. You’ll deliver front-of-house support, coordinate meetings, manage phones, and help keep the site running smoothly.

This hands-on role requires collaboration with multiple departments, strong organisational skills, and a proactive approach to resolving issues while maintaining a safe, customer‑focussed environment.

Qualifications

• Experience in administration or assistant roles.
• Strong interpersonal and customer service skills.
• Attention to detail with organisational ability.

Responsibilities

• Greet visitors and manage front-of-house activities.
• Handle incoming calls and customer queries/complaints with timely resolution.
• Coordinate meeting room management and site communications.
• Maintain business systems (SAP, Concur, Egencia, Softworks) and produce reports.
• Support wellbeing initiatives and visitor logistics; clock cards and parking permits.
• Contribute to emergency procedures and safe working practices.
• Ensure a consistently excellent customer experience across touchpoints.

Skills

interpersonal skills

customer service

organisational ability

attention to detail

independence

problem solving

flexibility

Education

administration experience

Tools

SAP

Concur

Egencia

Softworks

Microsoft Office

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.About the roleAt Sulzer, we’re known globally for engineering excellence – but here in Leeds, we’re especially proud of the people who make it happen. With a team of around 350 highly skilled colleagues on site, we specialise in advanced engineering, precision manufacturing and high quality pump services that support critical sectors across the UK and worldwide.About the RoleWe’re looking for a proactive, organised and people focused Administrator who loves variety and isn’t afraid to take the initiative. As the first point of contact for visitors, customers and colleagues, you’ll be a friendly, confident presence who enjoys building rapport and interacting with people at all levels of the business.This is a hands on, fast paced role for someone who naturally spots what needs doing and gets on with it. You’ll take ownership of tasks, solve problems as they arise and help keep everything running smoothly behind the scenes. Working as part of a supportive Administration team, you’ll collaborate closely with departments across the business, providing practical support, coordination and ideas to help teams work efficiently and effectively.What You’ll Be DoingWorking as part of the administrative team to ensure smooth daily operations – providing flexible support to teams across the site when business needs require.Greeting visitors and managing all front-of-house activity with professionalism and warmthHandling incoming calls, customer queries and complaints, ensuring swift and effective resolutionOverseeing meeting room managementManaging business systems (SAP, Concur, Egencia, Softworks) and producing reportsCoordinating wellbeing initiatives and key site communicationsAdministering clock cards, SAP set-ups, post handling, parking permits and visitor logisticsSupporting emergency procedures and promoting a safe working environmentEnsuring excellent customer experience at every touchpoint – representing the Administration team’s commitment to collaborative, business-wide service.What You’ll BringStrong interpersonal and customer service skillsGreat organisational ability and a high level of attention to detailConfidence working independently and taking ownership of tasksFlexibility, problem-solving mindset and ability to adapt in a fast-paced environmentExperience in administration or assistant rolesGood working knowledge of Microsoft Office packagesWhat we offer youA competitive basic salaryCompany-wide bonus scheme33 days annual leave.Defined pension contributions.Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.Confidential support via Employee Assistance Programmes.Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.Discounted personal car leasing for you your family and friends.Long Service Awards celebrating your commitment.Continuous learning opportunities through Sulzer Learning Pathways.Were proud to support those whove served. Sulzer is a Bronze Award holder under the MoDs Defence Employer Recognition Scheme meaning we actively welcome and support ex-military personnel and reservists in building successful careers with us.At Sulzer Leeds, we foster a vibrant work environment where your expertise and dedication are truly valued. Enjoy exciting perks and exclusive benefits, including:A lively Sport & Social Club with weekly and monthly prize draws, unforgettable outings, birthday surprises, and more24/7 onsite gym to keep you energisedSubsidised vending machinesA canteen serving delicious hot and cold foodSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.