Office Administrator

The Hyde Group; Chichester; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension

Generous holidays

Life assurance

Hybrid working

Job summary

The Hyde Group is seeking an Office Administrator (Neighbourhood Coordinator) in Chichester. The role supports neighbourhoods and specialist housing teams by coordinating site visits, managing appointments and maintaining records, with 2 days in the office and 3 days remote.

You will assist with repairs, complaints and building safety activities, ensuring schedules are organised and customers receive timely, quality service. Hybrid working options and focus on employee development are offered.

Qualifications

• Proven experience in coordinating schedules, appointments or administrative processes.
• Strong communication and organisational skills with excellent attention to detail.
• A proactive mindset and passion for supporting safe, well-managed homes and positive customer experiences.
• Ability to manage changing priorities and maintain accurate records using Microsoft Office.

Responsibilities

• Coordinate and schedule site visits for officers and managers, ensuring timely completion within target times.
• Plan routes and allocate appointments efficiently to reduce travel time and optimise resources.
• Maintain accurate records for site visits, inspections, complaints, repairs and related resolutions.
• Provide administrative support for reports, presentations and customer events; escalate risks when needed.

Skills

Scheduling coordination

Communication skills

Organisational skills

Customer service orientation

Tools

Microsoft Office

Job description

Office Administrator (Neighbourhood Coordinator)

Chichester (2 days office-based, 3 days remote working)

Up to £28,000

Hyde is looking for an Office Administrator (Neighbourhood Coordinator)to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As an Office Administrator (Neighbourhood Coordinator) at Hyde, you will support the neighbourhoods and specialist housing teams by coordinating site visits, managing appointments and helping colleagues deliver services in line with agreed targets. You will play a key role in keeping schedules organised, liaising with customers and stakeholders, maintaining accurate records and supporting the timely resolution of repairs, complaints and building safety-related activities.

Key Duties

• Coordinate and schedule site visits for officers and managers, ensuring appointments are completed within target timescales.
• Plan logical routes and allocate appointments efficiently to reduce travel time and support effective use of resources.
• Maintain accurate records for site visits, inspections, complaints, repairs, key management and related resolutions.
• Provide administrative support for reports, presentations, customer events and complaint handling, escalating risks and issues where required.

As an Office Administrator (Neighbourhood Coordinator) we’re seeking someone who can bring:

• Proven experience in coordinating schedules, appointments or administrative processes.
• Strong communication and organisational skills, with excellent attention to detail.
• A proactive mindset and passion for supporting safe, well-managed homes and positive customer experiences.
• The ability to manage changing priorities, use Microsoft Office packages and maintain accurate records.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 130,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified