Off Island Referrals Manager

Isle of Man Government; United Kingdom, United Kingdom; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary increases

Generous annual leave and PrivilegeDay

Public pension options

Learning, Education and Development

Staff Welfare Service

Cycle to Work scheme

On-site canteen and parking

Job summary

Isle of Man Government is seeking an Off-Is-Island Referrals Manager to lead a dedicated team and coordinate referrals for patients travelling off-island for specialist care.

You will work with healthcare professionals, tertiary centres and transport partners to deliver a seamless, safe and well-organised service while shaping a central referrals function to improve patient experience and outcomes across the Island.

Qualifications

• Leadership experience in a healthcare or public service setting.
• Proven ability to lead, develop and motivate teams.
• Track record of driving service improvements and patient-centric care.

Responsibilities

• Coordinate and manage referrals for patients travelling off-island for specialist care.
• Lead day-to-day operations and staff development within the referrals team.
• Contribute to new processes and systems to improve patient experience, safety and outcomes.
• Collaborate with healthcare professionals, tertiary centres and transport providers to ensure a seamless service.

Skills

Leadership

People management

Process improvement

Job description

About the role

Want to play a key role in improving the healthcare journey for Isle of Man patients receiving specialist treatment in the UK?

As the Off-Island Referrals Manager, you'll lead a dedicated team responsible for coordinating and managing referrals for patients travelling off-island for specialist care. Working closely with healthcare professionals, tertiary centres and transport providers, you'll ensure patients receive a seamless, safe and well-coordinated service while supporting the development of a central referrals function that will help shape the future of healthcare delivery across the Island.

This is an excellent opportunity to combine leadership, service improvement and patient-focused care in a role where your decisions and expertise will have a direct impact. You'll manage day-to-day operations, support staff development, contribute to new processes and systems, and work with key stakeholders to enhance patient experience, improve safety and drive continuous improvement across the service.

If you're an organised and motivated leader who is passionate about delivering excellent services and making a meaningful difference to patients, we'd love to hear from you.

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.


• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.


• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.


• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.


• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.


• Ability to apply for an unpaid career break after 3 years’ service.


• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.


• Access to the Noble’s Hospital staff canteen where you can purchase affordable meals, drinks and snacks.


• Free car parking.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

We are the Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A basic police check is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [e-mail].

To get the best out of your application, read our article on the important essentials you need to know before applying.

Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at [e-mail].