Ocean Freight Operations Specialist (Export & Logistics)

Willis Global; Wythenshawe; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

20 days' annual leave plus bank hols

Loyalty holiday scheme (up to 5 extra)

Enhanced pension contributions (9%)

Job summary

Willis Global in Manchester is seeking an Ocean Freight Coordinator to support Sea Freight Operations and help drive competitive, profitable growth. The role focuses on executing export and cross-trade tasks, ensuring accurate invoicing, and maintaining robust customer communications.

You will manage customs declarations, maintain SOPs, and liaise with line management on new leads while upholding accurate system records and timely handovers between teams.

Qualifications

• Sea Export Freight Forwarding experience.
• Ability to prioritise own workload and work as part of a team.
• Strong IT skills with Word/Excel and Excel reporting.

Responsibilities

• Understand and execute the department's vision for growing Sea Freight business.
• Complete Export and Cross Trade activities including financial, legal and invoicing tasks.
• Accurately complete all customs export declarations.
• Ensure all operational activities are completed on time.
• Notify line manager of any amendments to customs forms promptly.
• Maintain and utilise the operational system at all times.
• Communicate with line manager on new leads and shipment handovers.
• Maintain SOPs for the department.
• Maintain customer and inter-department relationships with regular feedback.
• Follow up late payments with credit control.
• Record quotations in the system in a consistent format.
• Assist in implementing new efficiencies in customer workflows.
• Complete all exports invoicing within 48 hours of final activity.
• Ensure insurance charges are correct and claims are handled promptly.

Skills

Sea export forwarding

Teamwork

IT skills (Word, Excel)

Communication skills (phone & email)

Logistics processes knowledge

Job description

Willis Global in Manchester is seeking an Ocean Freight Coordinator to support Sea Freight Operations and help drive competitive, profitable growth. The role focuses on executing export and cross-trade tasks, ensuring accurate invoicing, and maintaining robust customer communications.

You will manage customs declarations, maintain SOPs, and liaise with line management on new leads while upholding accurate system records and timely handovers between teams.