Ocean Freight Import Coordinator

DP World; Manchester; On-site; GBP 32,000 - 52,000; Full time

Job summary

DP World in the UK is seeking an Ocean Freight Import Operator to manage and coordinate ocean freight import operations from origin to final delivery, ensuring timely, efficient, and compliant movement with high service standards.

Based in Sale, Manchester, you will prepare documentation, liaise with agents, shipping lines, brokers and customers, track shipments, and resolve discrepancies while supporting internal teams and HMRC CDS declarations.

Qualifications

• GCSEs (Level 2 or equivalent) required.
• A degree in Logistics, International Trade, or Supply Chain is an advantage.
• BIFA IFF Apprenticeship or other freight-related qualifications preferred.

Responsibilities

• Coordinate and monitor inbound ocean freight shipments from booking to final delivery.
• Prepare and process documentation including bills of lading, arrival notices, customs clearance paperwork, and delivery orders.
• Communicate effectively with agents, shipping lines, freight forwarders, customs brokers, delivery points, and customers.
• Track shipments and proactively manage exceptions and delays.
• Submit accurate import declarations to HMRC via the Customs Declaration Service (CDS).
• Verify and process supplier invoices.
• Maintain accurate shipment records and update internal systems.
• Resolve discrepancies related to shipments, documentation, or billing.
• Liaise with internal teams (sales, transport) to support operational flow.
• Deliver excellent customer service and provide timely status updates.
• Ensure compliance with UK import regulations and internal procedures.

Skills

Organizational skills

Communication

Problem-solving

Attention to detail

Documentation accuracy

Working under pressure

Education

GCSEs (Level 2)

Degree in Logistics/International Trade/Supply Chain

BIFA IFF Apprenticeship

Tools

CNS/Destin8

ASM Sequoia

Job description

DP World in the UK is seeking an Ocean Freight Import Operator to manage and coordinate ocean freight import operations from origin to final delivery, ensuring timely, efficient, and compliant movement with high service standards.

Based in Sale, Manchester, you will prepare documentation, liaise with agents, shipping lines, brokers and customers, track shipments, and resolve discrepancies while supporting internal teams and HMRC CDS declarations.