Ocean Freight Account Manager: Client Growth & Operations

Manifest Recruitment Limited; Braintree; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

Enhanced annual leave entitlement

Enhanced family leave benefits

Ongoing training and professional dev.

Career progression opportunities

Supportive and collaborative working环境

Great pension scheme

Great office in estate house withViews

Job summary

Manifest Recruitment Limited is seeking an Ocean Freight Account Manager to lead day-to-day operations, optimise costs, and act as the primary contact for clients, carriers and internal teams across international shipments.

You will manage bookings, liaise with shipping lines, monitor performance, ensure regulatory compliance and contribute to cost control and customer satisfaction in a growing logistics business.

Qualifications

• Minimum of 2-3 years' experience within Ocean Freight Forwarding.
• Strong knowledge of ocean freight operations, shipping documentation, customs procedures, and Incoterms.
• Excellent communication, customer service, and relationship-building skills.
• Commercially aware with experience negotiating rates and managing customer accounts.
• Proficiency in logistics software and systems (e.g., Xsped or similar).

Responsibilities

• Manage daily ocean freight operations, including booking, scheduling, and tracking shipments.
• Serve as the primary point of contact for clients, handling inquiries, resolving issues, and maintaining strong relationships.
• Liaise with shipping lines, overseas agents, suppliers, and internal departments to ensure smooth operations.
• Assist in preparing and managing costs
• Monitor shipments and provide regular updates to customers.
• Ensure compliance with customs requirements, Incoterms, and international shipping regulations.
• Review operational costs, support profitability, and assist with invoice accuracy.
• Prepare and present regular reports on operational performance, key metrics, and other relevant data.
• Contribute to strategic planning and decision‑making processes by providing insights based on data analysis.

Skills

Ocean freight operations

Client relationship management

Negotiation

Communication

Excel

Tools

Xsped

Excel

Job description

Manifest Recruitment Limited is seeking an Ocean Freight Account Manager to lead day-to-day operations, optimise costs, and act as the primary contact for clients, carriers and internal teams across international shipments.

You will manage bookings, liaise with shipping lines, monitor performance, ensure regulatory compliance and contribute to cost control and customer satisfaction in a growing logistics business.