Ocean Export Customer Solutions Specialist

Metro Shipping Ltd; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Metro Shipping Ltd in Birmingham is seeking an Ocean Export Customer Services specialist to join a fast-paced freight forwarder using tech-powered solutions to manage cross-border shipments.

You will build customer relationships, coordinate documentation, arrange haulage, and handle invoicing while working with overseas agents. Strong communication and MS Office/Cargowise skills are essential.

Join a growing team at Birmingham HQ and contribute to world-class export operations.

Qualifications

• Solid knowledge of ocean freight operations.
• Sharp eye for detail and understanding of its commercial impact.
• Ability to work under pressure and meet tight deadlines.
• Strong numerical and commercial acumen.
• Excellent communication skills—written and verbal.

Responsibilities

• Building strong relationships with customers to deliver outstanding service.
• Coordinating timely freight movement with complete and accurate documentation.
• Arranging haulage with shipping lines and ensuring dispatch readiness.
• Managing invoicing and document checks with precision.
• Resolving queries quickly and professionally.
• Communicating clearly with overseas agents, suppliers, and customers.
• Navigating ERP and SAP systems to support client operations.

Skills

Ocean freight operations

Attention to detail

Under pressure

Numerical & commercial acumen

Written & verbal communication

MS Office & Cargowise familiarity

Tools

Cargowise

Job description

Metro Shipping Ltd in Birmingham is seeking an Ocean Export Customer Services specialist to join a fast-paced freight forwarder using tech-powered solutions to manage cross-border shipments.

You will build customer relationships, coordinate documentation, arrange haulage, and handle invoicing while working with overseas agents. Strong communication and MS Office/Cargowise skills are essential.

Join a growing team at Birmingham HQ and contribute to world-class export operations.