Ocean Export Customer Services

Metro Shipping Ltd; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Metro Shipping Ltd in Birmingham is seeking an Ocean Export Customer Services specialist to join a fast-paced freight forwarder using tech-powered solutions to manage cross-border shipments.

You will build customer relationships, coordinate documentation, arrange haulage, and handle invoicing while working with overseas agents. Strong communication and MS Office/Cargowise skills are essential.

Join a growing team at Birmingham HQ and contribute to world-class export operations.

Qualifications

• Solid knowledge of ocean freight operations.
• Sharp eye for detail and understanding of its commercial impact.
• Ability to work under pressure and meet tight deadlines.
• Strong numerical and commercial acumen.
• Excellent communication skills—written and verbal.

Responsibilities

• Building strong relationships with customers to deliver outstanding service.
• Coordinating timely freight movement with complete and accurate documentation.
• Arranging haulage with shipping lines and ensuring dispatch readiness.
• Managing invoicing and document checks with precision.
• Resolving queries quickly and professionally.
• Communicating clearly with overseas agents, suppliers, and customers.
• Navigating ERP and SAP systems to support client operations.

Skills

Ocean freight operations

Attention to detail

Under pressure

Numerical & commercial acumen

Written & verbal communication

MS Office & Cargowise familiarity

Tools

Cargowise

Job description

Join one of the most exciting tech-powered freight forwarders and define tomorrow’s supply chains, while you accelerate your career.

Ocean Export Customer Services

Birmingham

At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.

We’re looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ.

If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.

What You’ll Be Doing

As part of our Ocean Export Customer Services team, you’ll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include:

• Building strong relationships with customers to deliver outstanding service.
• Coordinating timely freight movement with complete and accurate documentation.
• Arranging haulage with shipping lines and ensuring dispatch readiness.
• Managing invoicing and document checks with precision.
• Resolving queries quickly and professionally.
• Communicating clearly with overseas agents, suppliers, and customers.
• Navigating ERP and SAP systems to support client operations.
• Taking ownership of your development and staying ahead in your field.

What You’ll Bring

We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need:

• Solid knowledge of ocean freight operations.
• A sharp eye for detail and understanding of its commercial impact.
• Ability to work under pressure and meet tight deadlines.
• Strong numerical and commercial acumen.
• Excellent communication skills—both written and verbal.
• Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).