Ocean Export Coordinator

Crane Worldwide Logistics LLC; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Crane Worldwide Logistics LLC is seeking an Operations Coordinator Export to quote, route, rate, monitor and coordinate international shipments from pickup to delivery. The role requires handling air/ocean imports and exports, ensuring compliant documentation and timely updates to clients.

The ideal candidate will have at least 1 year of ocean freight experience, strong communication skills, and the ability to work in a fast-paced logistics environment.

Qualifications

• Minimum 1 year experience in ocean freight.
• Strong communication and customer service skills.

Responsibilities

• Interact with clients, customs and agents to ensure efficient cargo movement.
• Prepare documents for export, import and customs clearance.
• Track and trace cargo to ensure proper movement and delivery.
• Ensure accurate invoicing and job costing in TMF system.
• Communicate with customers regarding freight status, routing and rates.

Skills

Communication

Customer service

Shipments coordination

Tools

Microsoft Word

Microsoft Excel

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Operations Coordinator Export position is responsible for quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.

Essential Job Functions

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e., tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
• KPI adherence – DNI / LNR / Cost accuracy / ROTP
• Ensure compliance in line with company and industry policies.
• Other duties as assigned.

Education and Experience:

• Minimum 1 year experience in ocean freight.
• Strong communication and customer service skills.

Other Duties

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong knowledge of Microsoft word and excel.

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight
• Vision abilities required by this job include close vision and the ability to adjust focus
• Strong organizational skills are required, due to the high volume and demands of the position.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.