Occupational Health Support Apprentice

South Tyneside Council; Jarrow; On-site; GBP 9,300 - 13,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

South Tyneside Council is offering an Occupational Health Support Apprentice in Jarrow, funded as a fixed-term 24-month contract. The role is an admin-focused apprenticeship with a Level 3 Business Administration qualification and training in Microsoft 365, data protection and health service processes.

You will handle referrals, appointments, correspondence and shared inboxes while learning to digitise processes and support the Occupational Health Team.

Qualifications

• Maths and English Level 2 Functional Skills or GCSE (A*-C/4-9).
• Education Health Care Plan cases may use Entry Level 3 and BSL as an alternative to English qualifications.

Responsibilities

• Provide administrative and digital support to keep the service running efficiently.
• Use Microsoft 365 to manage referrals, appointments, correspondence and shared mailboxes.
• Ensure records are accurate, secure and in line with data protection and council policies.
• Answer enquiries by telephone, email and MS Teams; provide information to managers and services.
• Support reports and statistics, process invoices, manage archives and day-to-day admin.
• Assist with digitisation and continuous improvement of Occupational Health processes.
• Complete Level 3 Business Administration Apprenticeship and attend training.

Skills

IT skills

Communication

Organisation

Education

Maths & English Level 2/GCSE 4-9

Entry Level 3 alternative + BSL option

Tools

Microsoft Word

Excel

Job description

Occupational Health Support Apprentice (Town Hall, Jarrow)

£8.22 per hour

Fixed Term Contract for 24 Months

• Are you organised, approachable and keen to build a career in business administration?
• Do you enjoy using digital tools and learning new ways of working?
• Can you communicate confidently while handling sensitive information with care?
• Would you like to gain a Level 3 Business Administration Apprenticeship while supporting workforce health and wellbeing?

If so, we would love you to join South Tyneside Council's Occupational Health Team and develop your skills in a busy, supportive and modern workplace.

What will the role involve?

You will work as part of the Occupational Health Team, providing administrative and digital support to help the service run efficiently. You will use electronic systems and Microsoft 365 applications to manage referrals, appointments, correspondence and shared mailboxes, while ensuring records are accurate, secure and handled in line with data protection requirements and Council policies.

As a first point of contact, you will respond to enquiries by telephone, email and MS Teams. You will help provide information to managers and Council services, support reports and statistics, process invoices, manage archive files and assist with the day-to-day administration of the service.

You will also support the digitisation and continuous improvement of Occupational Health processes. Alongside the role, you will complete the Level 3 Business Administration Apprenticeship, attend relevant training and undertake the required assignments and end-point assessment.

Who are we looking for?

For this apprenticeship the following are required:

• Maths andEnglish Level 2 Functional Skills or GCSE qualifications grade A* to C (or 4 to 9).
• ECHP: For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

We are looking for someone with experience of using IT packages such as Microsoft Word and Excel, good verbal and written communication skills, strong organisation and attention to detail, and the ability to communicate effectively with a range of people.

Why join us?

At South Tyneside Council, we are committed to creating a positive and inclusive workplace where our people can thrive. You will join a supportive Occupational Health Team, gain practical experience across a varied service and work towards a recognised Level 3 qualification while developing valuable administrative and digital skills.

Interviews to take place November 2026

We offer an excellent benefits package

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Closing date: 5.00 pm, Friday 30 October 2026.