Occupational Health Service Coordinator Apprentice

WM Trains Limited; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Defined benefits pension from day 1

Free travel on WM Trains services

Hybrid working arrangements

Job summary

WM Trains Limited is seeking an organised Occupational Health Coordinator Apprentice to support the day-to-day running of our Occupational Health service at Head Office in Birmingham.

You will work with the OH team and third-party providers to meet safety, attendance and wellbeing objectives, acting as contact for managers and supporting data reporting while completing a Level 3 Business Administration Apprenticeship.

Qualifications

• GCSE English and Maths grade 5 or above.
• Excellent numerical and analytical skills.
• High level IT competency with Office 365 (Excel, SharePoint).
• Professional written and verbal communication; stakeholder engagement.
• Willingness to travel across the network.
• Enrolment in Level 3 Business Administration Apprenticeship.

Responsibilities

• Be the key contact between managers and OH team, handling OH service delivery inquiries.
• Resolve or escalate OH queries in a timely manner and signpost to HR functions.
• Support day-to-day operation of OH service and contracts, ensuring timely medicals and compliance.
• Support 3rd party provider in drug and alcohol testing to meet RSSB standards.
• Disseminate activity and performance information to enable informed decision making.
• Ensure health data is recorded accurately and comply with GDPR.

Skills

Analytical skills

IT proficiency

Communication skills

Stakeholder management

Problem solving

Education

GCSE English & Maths (Grade 5+)

Level 3 Business Administration Apprenticeship

Tools

Microsoft Office 365

Job description

Occupational Health Service Coordinator Apprentice

Application Deadline: 28 October 2026

Department: Human Resources

Employment Type: Permanent - Full Time

Location: Head Office - Birmingham

Reporting To: Occupational Health Services Manager

Compensation: £24,532 / year

Description

We are looking for an organised and proactive Occupational Health Coordinator Apprentice to support the efficient day to day running of our Occupational Health service.

Working closely with our Occupational Health team and third party providers, you will play an important role in ensuring the business meets its safety, attendance and wellbeing objectives. You will be a key point of contact for managers, providing guidance on Occupational Health processes and supporting the delivery of services in line with our Health and Wellbeing Strategy.

You will be responsible for coordinating Occupational Health information, maintaining accurate records and supporting data reporting activities. This will include collating, processing and recording sensitive information, ensuring compliance with data protection requirements and enabling meaningful reporting to identify health risks and inform future priorities.

This role may involve regular travel across our network, working directly with colleagues and stakeholder. While there is flexibility with some hybrid working available, this will be a hands‑on role that requires a significant presence in the organisation.

The role will also involve managing enquiries through the Occupational Health inbox, liaising with managers and Occupational Health professionals to support service delivery, and escalating complex queries where appropriate.

As part of this opportunity, you will complete a Level 3 Business Administration Apprenticeship, developing valuable skills and experience within a busy and professional environment. Please note, candidates who have already completed a Business Administration apprenticeship will not be eligible for this role.

This is an excellent opportunity for someone looking to start or develop a career in Occupational Health, Health and Wellbeing while gaining a recognised qualification.

Key Responsibilities

• Key contact between the managers and Occupational Health (OH) team, via the medicals inbox regarding service delivery on all Occupational Health services and provide general advice and guidance to managers in line with knowledge base and escalating appropriately.
• To resolve or elevate general OH queries in a timely manner, signposting to other HR functions as appropriate.
• Support the day-to-day operation of the Occupational Health service and contracts to ensure prompt line management intervention and that employees receive periodical medicals in line with The Train Driving Licences and Certificates Regulations 2010 and RSSB standards appropriately, escalating to OH Services Manager when risks are identified.
• Support the delivery with 3rd Party provider of the random drug and alcohol testing provision within WM Trains to ensure compliance with RSSB standards and The Transport and Works Act 1992.
• In collaboration with the Occupational Health clinical team and 3rd Party provider ensure that relevant information on activity and performance is disseminated as appropriate throughout the area of responsibility to support effective decision making.
• To ensure that all information relating to employee health and wellbeing is recorded accurately and in a timely manner to enable performance to be continuously monitored.
• Supporting maintaining of Data Protection and GDPR in respect of OH data and records and files. This includes maintaining medical confidentiality.
• To support the wider HR team and work to understand the employee lifecycle and our role within this.

Skills, Knowledge and Expertise

• Grade 5 or above in GCSE English and Maths.
• Creative and problem-solving skills with a flexible and adaptable approach to challenges.
• Excellent numerical and analytical skills; attention to detail and accuracy is essential.
• High level of IT competency with Microsoft Office 365 (e.g. Excel, SharePoint).
• High standard of verbal and written ability with professional, persuasive and influential communication skills.
• Experience in developing good working relationships with a wide range of stakeholders at all levels across the business.
• Able to work on own initiative, prioritising workloads to deliver to tight deadlines.
• Ability to relate impact of own role to wider organisational and departmental plans.
• Committed to continued self-development
• Committed to achieving the best outcomes, taking responsibility, being professionally curious and holding self and others to account.

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

Benefits

• A defined benefit pension from day 1 – one of the best in the UK.
• Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.