Observability SRE — Reliability & Telemetry Engineer, London

HCLTech; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

HCLTech in London is seeking an Observability SRE to join the Group Platform Services & Engineering division. The role focuses on administering the production environment, building scalable monitoring, and embedding reliability in products and services.

You will work with a global, agile team to enhance telemetry, observability and incident response across the estate. The position requires 3+ years IT experience with observability tools, Linux and containerized environments, and collaboration

Qualifications

• Minimum 2 years’ experience with Grafana or any other modern observability tools in an administrative capacity for a medium/large scale enterprise.
• At least 2 years’ exposure to Linux OS with a decent hold on general purpose troubleshooting and day to day commands.
• Exposure to Python or Ansible.
• Production support experience – handling requests, incident, problem, change, and release management, on-call handling.
• Good communication and interpersonal skills.
• Strong analytical and trouble-shooting skills with mature judgement.

Responsibilities

• Cross functional engagement to champion and provide necessary support for the adoption of TOM platform across the group of companies.
• Understand various observability tools and frameworks and assist development and production support teams with queries relating to platform usage.
• Act as custodian of production environment and contribute to robust, scalable, highly available systems aligned with SLAs.
• Prevent production incidents and perform effective incident, problem management and RCAs to minimize downtime.
• Coordinate changes and releases to production with reliable change management processes.
• Respond quickly to alerts and triage issues to address urgent needs while reducing recurrence.

Skills

Grafana

Linux

Python

Ansible

Production support

Communication

Analytical

Cloud basics

CI/CD

Team player

Kubernetes

Docker

Open Telemetry

Tools

Kubernetes

Docker

Open Telemetry

EKS

Jenkins

GitLab

Confluence/JIRA

Job description

HCLTech in London is seeking an Observability SRE to join the Group Platform Services & Engineering division. The role focuses on administering the production environment, building scalable monitoring, and embedding reliability in products and services.

You will work with a global, agile team to enhance telemetry, observability and incident response across the estate. The position requires 3+ years IT experience with observability tools, Linux and containerized environments, and collaboration