Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

Irwin Mitchell; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Irwin Mitchell is hiring a dedicated client advocate to support individuals with serious injuries or illnesses. This role involves building relationships with clients, guiding them through treatment and rehabilitation, and advocating for their needs with healthcare providers. Join a recognized specialist team that prioritizes client care and well-being, and enjoy generous benefits including flexible working options and holiday entitlements.

Benefits

25 days holidays plus bank holidays

Flexible pension schemes

Two volunteering days per year

Westfield Health membership and Aviva Digital GP services

Qualifications

• Experience in UK healthcare or social care system.
• Clinician background with knowledge of mental capacity and welfare benefits.
• Confident in working autonomously with a full UK driving licence.

Responsibilities

• Liaising with clients suffering from serious injuries, providing advocacy and education.
• Delivering smooth transitions for new clients from NHS services and liaising with medical staff.
• Building relationships to resolve client problems and coordinating additional support.

Skills

High-quality client-centred practice

Knowledge of healthcare and rehabilitation

Understanding of complex conditions

Multi-Disciplinary Team collaboration

Education

Current registration with governing body (NMC, HCPC)

Job description

Job Description:

Your Role and What You'll Be Doing

Your key responsibilities will be:

1. Liaising with Irwin Mitchell (IM) clients who have sustained a serious injury or suffer from a serious illness, to provide education, support, signposting, and advocacy. This could include supporting clients and their families suffering from Occupational diseases such as Mesothelioma, Silicosis, Pneumonitis, and Occupational Asthma. Manage their expectations and support the client and their family through treatment and rehabilitation and/or the course of their illness and support solicitors in their management of the client.
2. Delivering a smooth transition of new clients from key acute NHS services and liaising with treating medical, therapeutic, and care staff regarding discharge and providing advice and practical support regarding services and support available locally. This includes supporting clients with occupational diseases that may require palliative care, long-term care needs, or those receiving immunotherapy.
3. Achieving resolution of client problems by building relationships and working collaboratively with relevant bodies and assisting clients in a manner appropriate to their needs by assessing their individual requirements. Acting on any referrals from the case handler/lawyer and identifying the client needs. Working autonomously and in partnership with the client and their families, whilst documenting and communicating any actions.
4. Being a link between lawyers, public bodies, agencies, charities, NHS, and DWP to ensure effective communication and secure additional statutory or voluntary services where required. Providing ongoing support, signposting, coordination, or practical support to the client and their family. Where appropriate, ensuring the client is maximising their statutory welfare entitlement (we have a dedicated Benefits Team to support you and our clients).
5. Preparing and showcasing our SRC service to NHS Trusts, charities, and outside agencies to promote our services and encourage referrals of new clients. Facilitating the promotion of Irwin Mitchell and its services by delivering training and identifying links with potential new client referrers.
6. Following up with clients to gain feedback and suggestions about our services to help us progress and improve.

You’ll join the Specialist Client Services teams and work with a number of experienced and dedicated solicitors recognised for their expertise in supporting those affected by serious injury and illness (personal injury and medical negligence).

About You

• Experience working within the UK healthcare or social care system
• Experience of working environments with a passion for high-quality client-centred practice
• A clinician by background with current registration with your governing body e.g. NMC, HCPC, etc.
• Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services.
• Understanding of relevant rehabilitation codes, Mental Capacity Act, and welfare benefits.
• Awareness of external stakeholders (Headway, SIA, Aspire, Macmillan, Meso UK).
• Experience working in a clinical, health/social care, or rehabilitation setting.
• Understanding of complex and multifaceted conditions (e.g., brain, spinal cord injury, orthopedic injury, birth injury, industrial disease, bereavement).
• Experience working in multiple settings (e.g., acute, post-acute, palliative care, hospice, and community settings).
• Experience working within a Multi-Disciplinary Team (MDT) framework.
• Confident to work autonomously and independently.
• Full UK driving licence and access to a car – meeting clients and stakeholders regularly.

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays - You can ‘buy’ up to 35 hours of extra holiday.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer well-being initiatives and flexible working options. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes focus on diversity, inclusion, social responsibility, community investment, and climate change.