Nurse-Call Alarm Engineer

Chemistree Solutions; Manchester; Hybrid; GBP 32,000; Full time

Job summary

An established assistive technology company is seeking a Nurse-Call Alarm Engineer to join their team. This exciting role involves providing technical support and on-site installation of advanced monitoring systems, making a significant impact on patient care. The ideal candidate will have a strong background in customer support and technical helpdesk roles, with a passion for delivering excellent service. The company values innovation and aims to enhance the independence and well-being of residents through technology. Join a family-run business where your contributions will truly make a difference in people's lives.

Benefits

Bonus

Car Allowance

Pension

28 Days Holiday

Additional Package Benefits

Qualifications

• Experience in customer support as an alarm engineer is essential.
• Ability to identify issues and implement effective IT solutions.

Responsibilities

• Provide remote and onsite support for assistive technology systems.
• Monitor systems proactively and respond to field issues.

Skills

Customer Support

Technical Helpdesk

Problem-Solving

Communication Skills

IT Solutions Implementation

Network Management

Monitoring System Performance

Education

Full UK Drivers Licence

Job description

Role description

Role – Nurse-Call Alarm Engineer. Exciting new opportunity working for an established assistive technology company in Stockport.

Role: Nurse-Call Alarm Engineer

Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office – 3 days a week visiting clients)

Product Speciality: Advanced Monitoring Assistive Technology

Salary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday and additional package benefits

Role Type: Alarm Engineer, Technical Installation

This is an exciting opportunity to work as an Alarm Engineer in a fast-growing family-run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Assistive Technology Director and will provide remote technical support and on-site installation of systems to new and existing customers. In addition, the role involves the pro-active monitoring of systems and appropriate response in the field where necessary.

In this role you will:

1. Provide remote/telephone and onsite support to our end users
2. Work on site with clients installing assistive technology advance monitoring systems
3. Proactively monitor systems in the field and respond where necessary
4. Provide support to management where needed on day-to-day tasks
5. Carry out administrative, stock control and ad hoc duties as required

This is an ideal opportunity for someone to develop and build a career. Support, training and development will be provided in all aspects of the job.

The client is a family-run business committed to providing solutions that have a significant effect on resident independence, staff productivity, and the ability to personalise resident care. By combining innovative technology, advanced monitoring capabilities, and automated alerts, patient well-being is enhanced and the burden on healthcare staff is reduced. Their solutions have proven real-world evaluations; reducing falls, reducing the burden of manual turns, improving patient care with potential to generate significant cost savings. Their products are not just technological innovations; they are a testament to a commitment to provide the highest standard of care. They currently work with local authorities, care providers, and individuals and their families throughout the UK. The business has a shared vision of the role that technology can play in changing people’s lives for the better. They believe that all individuals should be able to have the opportunity to live a safe, independent, and fulfilling life and that technology, blended with human care, can make this possible.

Qualifications

Full UK drivers licence

Person experience required

1. Previous experience of working in a customer support type role as an alarm engineer
2. Experience of working on a technical helpdesk
3. Proven ability to identify issues and implement effective IT solutions
4. Experience of working with networks, routers, connecting devices to communicate effectively
5. Experience of monitoring system performance, improving and ensuring stability of client devices
6. Passionate about providing excellent customer service
7. Ability to demonstrate communication and problem-solving skills
8. Demonstrate confidence and able to establish trust with clients
9. Desire to learn new skills and develop across different roles
10. Demonstrates a pleasant and professional manner at all times
11. Ability and willingness to travel to customer locations across the North West

To Apply

If you are suitable for this position, please send a copy of your CV. Alternatively, call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.