NRC Receptionist

Nottingham University Hospitals NHS Trust; Normanton on Soar; On-site; GBP 18,000 - 24,000; Full time

Job summary

Nottingham University Hospitals NHS Trust (NRC) is seeking a proactive receptionist to welcome patients, relatives and staff at the National Rehabilitation Centre. You will work across three reception areas, ensuring accurate personal details, maintaining confidentiality and supporting the wider admin team.

Responsibilities include booking follow-ups using Careflow/Nervecentre, arranging patient transport, and coordinating communications between care professionals.

Responsibilities

• Greet patients, visitors, carers and other users at reception, check their personal details are correct, and amend in Careflow/Nervecentre as needed, ensuring patient confidentiality.
• Use Careflow, Nervecentre or other relevant electronic booking systems to arrange appointments for follow-up clinics as instructed by medical/nursing staff. Arrange transport as necessary.
• Add follow-ups to review lists for partially booked.
• Assist the in-patient team in providing a welcoming environment for all patients and their families and friends, facilitating communication with care professionals and other parties.
• Support NRC team with daily administrative tasks.
• Deal with inquiries from staff and the general public, referring elsewhere if needed.

Job description

Are you an enthusiastic admin and clerical professional, looking for a new challenge? We have an exciting new role working with complex rehabilitation patients at the National Rehabilitation Centre (NRC).

The role of the NRC Receptionist will be a key member of the team, welcoming patients, relatives, staff and students to the building on a daily basis with enthusiasm and professionalism.

You will be expected to work across our reception areas which span across 3 floors as a member of a wider reception, admin and clerical team. You will be actively involved in duties outlined in the attached Job Description, supporting the team to deliver innovation in rehabilitation care at a National Centre of Excellence.

You’ll need to have excellent communication, a flexible approach and the ability to manage your own time and workload within a supportive team.

The NRC is a new, purpose-built 70-bed facility on the Stanford Hall Rehabilitation Estate near Loughborough, delivering a centre of excellence to improve rehabilitation services in England. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Due to open late 2026.

Find out more at www.nationalrehabilitationcentre.nhs.uk

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

To support the National Rehabilitation Team (NRC) team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.

Greet patients; visitors, carers and other users at reception, check their personal details are correct, and if necessary, amend in Careflow/Nervecentre accordingly, ensuring patient confidentiality.

Using Careflow, Nervecentre or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport as necessary.

Add follow ups to review lists for partially booked.

Assist the in-patient team in providing a welcoming environment for all patients and their families and friends. Facilitate communication with all the care professionals, service departments and relevant parties, receiving and relaying messages and other information.

Support the NRC team in delivering administrative support on a daily basis.

Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

For further details / informal visits contact: Name: Lucy Gee Job title: Service Manager Email address: [e-mail]