NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Plymouth is seeking a NOC Technician to support network operations. The role involves administrative support for incident resolution, working on a 24/7 shift rota. Candidates should have experience in network support and strong communication skills. The company offers career development opportunities and a range of benefits, promoting an inclusive culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
• Strong communication skills and ability to liaise with individuals at all levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Plymouth

This role is based in Plymouth, United Kingdom, with a requirement for an EU work permit. The position is within Telent's Engineering Team, focusing on supporting the nation's critical infrastructure through network operations.

Job Description:

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota to maintain network stability and security.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support and engineering teams, and other providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers and regional teams.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Requirements:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Experience with 1st Line diagnostics and incident resolution.

Strong communication skills and ability to liaise with individuals at all levels.

Proficiency with Microsoft Office packages.

What We Offer:

Opportunities for career development across various sectors, roles, and technologies. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to creating a diverse and inclusive environment where all employees can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.