NOC Specialist - (Shift-Based and Chinese Speaking)

EEZE; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a rapidly expanding Live Casino solutions provider as a NOC IT Specialist. In this dynamic role, you will monitor and maintain critical IT systems and networks, ensuring optimal performance and uptime. You will be part of a dedicated team, working in a shift-based environment to provide 24/7 operational support. Your contributions will directly impact the user experience in online gaming, making this an exciting opportunity to shape the future of the industry. With a focus on personal growth and teamwork, this position offers a supportive environment where your ideas are valued, and you can thrive in your career.

Benefits

26 days paid holiday per year

Pension

Life Assurance (4x annual salary)

Private Medical Insurance

Team Building activities

Local discounts

Qualifications

• 1-3 years of experience in IT support or network operations.
• Knowledge of networking protocols and basic troubleshooting skills.

Responsibilities

• Monitor and troubleshoot IT systems to ensure optimal performance.
• Respond to technical incidents and provide root cause analysis.
• Document operational procedures and prepare reports.

Skills

IT Support

System Administration

Network Operations

Troubleshooting

Networking Protocols (TCP/IP, DNS, DHCP, VPN)

Monitoring Tools (SolarWinds, Nagios, Zabbix)

Basic Troubleshooting (Windows/Linux)

Education

Diploma or Bachelor’s degree in Computer Science or IT

Equivalent work experience

Tools

SolarWinds

Nagios

Zabbix

PRTG

New Relic

Job description

Overview

We are a rapidly expanding Live Casino solutions provider with ambitious growth objectives. As part of our continued expansion, we are seeking NOC IT Specialist to join our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime. The position requires shift-based availability, including nights, weekends, and holidays, to provide 24/7 operational support.

Our mission is to deliver cutting-edge, innovative products that not only meet the needs of our clients but also ensure an exceptional user experience for players. By joining our dynamic team, you’ll play a pivotal role in shaping the future of online gaming and contributing to our success in a highly competitive market.

Responsibilities

1. System and Network Monitoring:
   • Continuously monitor IT infrastructure, applications, and networks using NOC tools (e.g., SolarWinds, Nagios, Zabbix).
   • Identify, analyze, and escalate alerts or incidents to appropriate teams or stakeholders.
   • Maintain logs and incident records for auditing and reporting purposes.
2. Incident Management:
   • Respond to and resolve technical incidents, escalating when necessary.
   • Coordinate with cross-functional teams to ensure timely resolution of issues.
   • Provide root cause analysis for recurring issues and recommend preventive measures.
3. Performance Optimization:
   • Track and report on system and network performance metrics.
   • Suggest and implement improvements to enhance system reliability and efficiency.
   • Assist with capacity planning and forecasting for IT infrastructure.
4. Troubleshooting and Maintenance:
   • Perform basic troubleshooting of servers, networks, and applications.
   • Collaborate with vendors and third-party service providers to address and resolve issues.
   • Conduct routine system checks and maintenance tasks to prevent downtime.
5. Shift-Based Operations:
   • Provide 24/7 coverage on a rotating shift schedule.
   • Maintain effective handovers between shifts to ensure continuity of service.
   • Stay available for on-call support as needed.
6. Documentation and Communication:
   • Update operational procedures, knowledge bases, and incident reports.
   • Communicate effectively with team members, stakeholders, and management regarding ongoing issues and resolutions.
   • Prepare daily and weekly operational reports.

Requirements

1. Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
2. 1-3 years of experience in IT support, system administration, or network operations.
3. Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
4. Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
5. Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.

Nice to Have

1. Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
2. Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper-V).
3. Understanding of security practices and tools (firewalls, IDS/IPS).

We Offer:

• Experience a dynamic and team-oriented work environment.
• Opportunities for personal growth and learning.
• An open, inclusive, and supportive team where you will be valued, and your suggestions will be welcome.
• 26 days paid holiday per year, in addition to local public holidays.
• Competitive salary.
• Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance.
• Team Building activities.
• Local discounts and more!