NOC Engineer — 1st Line Support (24/7)

fibrus; Belfast City District; On-site; GBP 32,000 - 42,000; Full time

Job summary

Fibrus Limited is seeking a NOC Engineer (1st Line Support) to join our Belfast on-site team. You will be the first point of contact for technical support, diagnosing faults and outages across FTTP deployments.

The role operates on a 24/7 rota across four days, with a focus on ticket ownership, SLAs, and collaboration with internal teams. CCNA knowledge and network protocol familiarity are desirable.

Qualifications

• Experience in a similar role (Network Operations or Technical Support).
• Understanding of network protocols.
• Solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).
• Customer-centric approach; knowledge of networks and GPON.
• Service desk experience and ticket management capability would be beneficial.
• CCNA desirable.

Responsibilities

• Actively supporting our installations team in FTTP deployments.
• Troubleshooting end user faults.
• Identifying faults and engaging with the relevant teams for support.
• Proactively managing critical alarms.
• Proactively manage outages, giving continuous feedback to the wider business and our customers.
• Own and manage tickets for incidents and faults.
• Working within our defined service level agreements.
• Assisting other teams to ensure customer fault resolution via phone.
• Order management.

Skills

Network protocols

IPv4/IPv6

VLANs

GPON

Service desk

CCNA desirable

Job description

Fibrus Limited is seeking a NOC Engineer (1st Line Support) to join our Belfast on-site team. You will be the first point of contact for technical support, diagnosing faults and outages across FTTP deployments.

The role operates on a 24/7 rota across four days, with a focus on ticket ownership, SLAs, and collaboration with internal teams. CCNA knowledge and network protocol familiarity are desirable.